CACI
Senior Network Manager(m/w/x)
Vollzeit
Senior
ab 208.600 / Jahr
Wiesbaden
MO
Motorola Solutions Germany GmbH5 Tage
Senior Customer Support Manager(m/w/x)
Vollzeit
Senior
Keine Angabe
Idstein
Nejo KI-Zusammenfassung
You will drive customer satisfaction by managing complex government service contracts and fostering strategic relationships. Your day-to-day involves overseeing P&L performance while leading cross-functional teams.
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Anforderungen
- •Willingness to travel throughout designated region
- •Bachelor's Degree or comparable qualification
- •Experience in customer-facing roles or relevant field
- •US Department of Defense domain experience
- •3+ years of related experience
- •Effective verbal and written communication skills
- •Demonstrated technical aptitude
- •Public Safety domain knowledge or experience
- •Attention to detail and organizational skills
- •Ability to work in fast-paced environments
- •Self-motivation and ability to work independently
- •Critical thinking and problem-solving abilities
- •Proficiency in standard business and communication tools
- •Valid U.S. Passport and driver's license
- •Willingness to travel up to 50%
- •Ability to receive U.S. security clearance
Bachelor-Abschluss
Berufserfahrung
3 Jahre
Deine Aufgaben
- •Ensure high customer satisfaction during service delivery
- •Manage government contracts for local customers
- •Oversee relations with external service partners
- •Handle contract renewals and proposals
- •Develop accurate forecasts and Statements of Work
- •Meet P&L and receivables goals
- •Market integrated service programs to customers
- •Collaborate with direct and indirect sales teams
- •Develop service account plans and strategies
- •Build relationships to drive service growth
- •Execute recurring service contracts for federal customers
- •Maintain standard and special product contracts
- •Design winning strategies for service expansion
- •Travel across EMEA to identify growth opportunities
- •Meet minimum contract revenue and margin goals
- •Assist delivery channels with contractual compliance
- •Manage multi-customer accounts across international boundaries
- •Foster cooperation between internal and external parties
- •Lead teams to proactively solve customer problems
- •Resolve conflicts and overcome project obstacles
- •Facilitate meetings and present sensitive concepts
- •Review customer responses for accuracy and completeness
- •Handle sensitive matters with ethical and legal care
- •Monitor timely completion of all contractual work
- •Utilize internal business systems and Oracle tools
- •Mentor support staff to reach their potential
- •Partner with account managers to expand business
Tools & Technologien
Microsoft Office SuiteGoogle AppsCRM systems
Sprachen
Englisch – verhandlungssicher
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Motorola Solutions Germany GmbH erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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