ServiceNow
Principal Technical Consultant - CRM & Industry Workflows(m/w/x)
Vollzeit
Senior
Keine Angabe
München
SE
ServiceNow2 Monate
Principal Workflow Architect - CRM & Industry Workflows(m/w/x)
Vollzeit
Senior
AI/ML Job
Keine Angabe
81673 München, Levelingstrasse 4
Nejo KI-Zusammenfassung
As a Principal Workflow Architect, you will guide clients in implementing ServiceNow's CRM solutions, focusing on enhancing operational efficiency and delivering best-practice solutions. This role involves leading workshops, overseeing project delivery, and mentoring teams while collaborating on innovative service offerings.
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Anforderungen
- •Minimum of 8 years in consulting, configuration, and implementation of complex technologies
- •Proficiency in creating architectural designs, solution presentations, and integration strategies
- •ServiceNow certifications for Customer Service Management and Sales Order Management Implementation Specialist
- •Certified System Administrator within 60 days
- •Certified Implementation Specialist – CSM, SOM & TSOM within 90 days
- •Certified Technical Architect within first year
- •Experience in leveraging AI in work processes, decision-making, or problem-solving
- •Ability to influence senior leaders and stakeholders
- •Proven track record in designing and implementing CSM solutions
Keine Angabe
Berufserfahrung
8 Jahre
Deine Aufgaben
- •Lead workshops to assess current processes
- •Design and deliver ServiceNow solutions for long-term success
- •Advise clients on leveraging ServiceNow Platform capabilities
- •Act as the primary technical liaison for projects
- •Oversee technical delivery for CSM and SOM implementations
- •Define and architect detailed technical solutions
- •Conduct technical onboarding with clients
- •Perform hands-on development on the ServiceNow platform
- •Serve as an escalation point for technical issues
- •Mentor developers and consultants on best practices
- •Collaborate with pre-sales team to scope complex engagements
- •Contribute to webinars and whitepapers showcasing expertise
- •Engage with product teams to provide feedback on features
- •Participate in go-to-market strategies for new offerings
Tools & Technologien
ServiceNowSalesforce
Sprachen
Englisch – verhandlungssicher
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