Du analysierst und behebst komplexe Probleme in Software-Systemen und arbeitest eng mit globalen Projektteams sowie Entwicklern zusammen, um eine hohe Kundenzufriedenheit sicherzustellen.
Anforderungen
- •3 years professional experience in software development
- •Practical experience with Client-Server systems
- •Experience with web technologies
- •Good technology know-how in software lifecycles
- •Experience with modern cloud technologies
- •Experience with ERP platforms, especially Microsoft Dynamics NAV/D365
- •Knowledge of Microsoft Azure or similar services
- •Experience with security certificates and token-based authentication
- •Knowledge of Angular, TypeScript, AJAX, ADO.NET, LINQ
- •Experience with Docker, Kafka, Kubernetes
- •Ability to work in an international environment
- •Flexibility to adapt to shifting priorities
- •Strong problem-solving and organizing skills
- •Ability to find sustainable solutions
- •Ownership of complex tasks
- •Ability to work independently and as a team player
Deine Aufgaben
- •Teil des internationalen 3rd-Level-Support-Teams
- •Komplexe Software-Systemprobleme analysieren und beheben
- •Geschäftsprozesse und Produktdokumentation proaktiv verbessern
- •Gesamtes Software-System und Komponenten verstehen
- •Effektive Problemlösungen koordinieren für hohe Kundenzufriedenheit
- •Eng mit globalen Projektteams, Entwicklern und Systembetreibern zusammenarbeiten
Deine Vorteile
Verantwortungsvolle Rolle
Offene Kultur mit flachen Hierarchien
Möglichkeiten zur persönlichen Entwicklung
Attraktives Vergütungspaket
Flexible Arbeitszeiten
Original Beschreibung
# IT Specialist / Technical Analyst in 3rd level support
**Germany - Munich** | **Full time**
**Job Summary:**
**Job Description:**
**The IT Specialist / Technical Analyst in 3rd level support at incadea Headquarter, your tasks:**
* IT specialist/ Technical Analyst is part of the international 3rd level products support team.
* Analyzing, troubleshooting, and leading the resolution of the complex Software System issues (incadea products portfolio, incadea cloud applications).
* Proactively improving our business processes and our product/support documentation.
* Understanding the entire Software System and the correlation of its components to coordinate an effective problem resolution for the highest customer satisfaction.
* This role is an IT professional who closely cooperates with our global project teams and with the software developers and architects, cloud & system operators, administrators of our central team.
**Technologies at incadea:**
* C#; .NET; ASP.NET Core; ASP.NET MVC; ADO.NET; Java script; HTML5; CSS3; Microsoft Azure; Kafka, Kubernetes, Docker, Angular, Microsoft D365 Business Central
**Your Profile:**
* + 3 years of professional experience in software development, IT administration and operation or administrating complex software cloud environments.
* Proven practical experience with Client-Server systems as well as with web technologies.
* Good level of technology know-how and practical experience with software development lifecycles, ideally involving modern cloud technologies and cloud services.
* Experience with ERP platforms, especially Microsoft Dynamics NAV/D365 Business Central is a benefit.
* Knowledge of Microsoft Azure or similar platform services, working with security certificates, token or cookie-based authentications, Angular, TypeScript, AJAX, ADO.NET, LINQ, Docker, Kafka, Kubernetes is an advantage.
* You like to work in an international & multi-cultural environment.
* You like to learn new things, enjoy new responsibilities.
* Flexibility to adapt to shifting priorities with ease.
* Solution orientation, strong organizing and keeping track ability.
* You like to get involved in a problem, find a new and sustainable resolution yourself, and happy to give the impulse to go new ways & use new technologies.
* You like to take ownership of the resolution of the complex tasks.
* You are a team player, but you are also able to work independently.
**We offer:**
* A wide ranged, exciting and responsible role
* An open culture with motivated teams and flat hierarchies
* Opportunities for personal development and growth
* An attractive compensation package
* Flexible working hours and mobile work
*\* Come as you are: Age, gender, ethnic origin, religion and ideology, sexual identity or disability do not matter to us - what counts is simply you*
**Worker Type:**
Regular
**Number of Openings Available:**
1