DY
DynatraceLLC
2 Tage

Incident Communication Lead(m/w/x)

Vollzeit
Berufserfahren
ab 120.000 / Jahr
Wien

In this role, you will lead the charge in crafting clear and timely communications during high-impact incidents, ensuring that both customers and internal teams remain informed and supported. Your daily responsibilities will include drafting updates, coordinating with various teams, and continuously improving communication processes.

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Anforderungen

  • •At least 3 years of experience in incident communication, crisis management, or technical support operations
  • •Exceptional written and verbal communication skills
  • •Ability to translate complex technical issues into clear, customer-friendly language
  • •Familiarity with collaboration tools (Slack, Zoom, Microsoft Teams), status pages (status.io), and ticketing systems (Zendesk, Salesforce, JIRA)
  • •Strong organisational skills and ability to manage multiple priorities under pressure
  • •Experience in SaaS or enterprise software environments
  • •Understanding industry standard incident workflows and escalation protocols
  • •Comfort working across time zones and with global teams
Keine Angabe

Berufserfahrung

3 Jahre

Deine Aufgaben

  • •Draft and publish updates on the status page
  • •Create awareness in forums to guide customers through incidents
  • •Provide timely incident updates to Sales, Customer Success, and Services teams
  • •Identify affected customers for appropriate communication
  • •Coordinate with Incident Commanders for clear incident management
  • •Collaborate with geo-specific Communication Leads for consistency
  • •Work with Technical Support on tickets from affected customers
  • •Engage with other departments as needed
  • •Refine Critical Incident communication guidelines and templates
  • •Participate in post-incident reviews to suggest improvements
  • •Support the rollout of new classification schemes
  • •Report and review metrics to ensure communication objectives are met

Tools & Technologien

SlackZoomMicrosoft Teamsstatus.ioZendeskSalesforceJIRA

Sprachen

Englisch – verhandlungssicher

Deine Vorteile

Attraktive Vergütung

  • •Attractive compensation packages
  • •Stock purchase options
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens DynatraceLLC erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.

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