StepStone Group
Teammanager Service & Quality Operations(m/w/x)
Vollzeit
mit Homeoffice
Senior
Keine Angabe
Düsseldorf
DK
DKV Mobility14 Tage
Head of eCommerce Customer Operations(m/w/x)
Management
Vollzeit/Teilzeit
mit Homeoffice
Green Job
Keine Angabe
Ratingen
Nejo KI-Zusammenfassung
In this role, you will shape the service delivery strategy for micro and small business customers across Europe, ensuring every interaction is engaging and profitable. You will lead a dedicated team, prioritize customer satisfaction, and leverage data to optimize operations.
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Anforderungen
- •At least 5 years of professional experience in customer service, sales, account management, or efficiency-optimised areas
- •Relevant degree or equivalent professional experience
- •Experience in leading international teams and developing managers
- •Ability to think outside the box and create new patterns
- •Familiarity with customer service basics and modern customer service systems
- •Business fluent German and very good English skills, ideally with additional foreign language skills
- •Customer-oriented mindset and love for challenges
- •Enjoyment of occasional travel within Europe
Keine Angabe
Berufserfahrung
5 Jahre
Deine Aufgaben
- •Design the service delivery strategy for micro and small business customers
- •Ensure every digital and personal touchpoint inspires enthusiasm
- •Increase profitability of the e-commerce business
- •Lead and develop a team of QA managers, customer journey experts, credit managers, and business analysts
- •Inspire employees to give their best every day
- •Prioritize customer satisfaction and a customer-first mindset in service delivery
- •Collaborate with customer service units across European business units
- •Ensure support aligns with standard operating procedures (SOPs)
- •Establish data- and KPI-driven customer operations
- •Ensure transparency in customer satisfaction and service performance
- •Utilize insights for sustainable optimization
- •Measure impact through increased customer satisfaction
Tools & Technologien
CRMomnichannel solutionsconversational AI
Sprachen
Deutsch – verhandlungssicher
Englisch – verhandlungssicher
Deine Vorteile
Flexibles Arbeiten
- •Flexible working hours
- •Flexible working models
- •Balanced mix of on-site meetings and home office
Familienfreundlichkeit
- •Family-friendly working time models
- •Parent-child offices
Gesundheits- & Fitnessangebote
- •Comprehensive company health management
Firmenfahrrad
- •eBike leasing support
Weiterbildungsangebote
- •Access to a modern learning environment
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens DKV Mobility erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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