IN
International Committee of the Red Cross
11 Tage

GSS Transformation Lead(m/w/x)

Management
Vollzeit
Keine Angabe
Genf

As a GSS Transformation Lead, you will drive strategic transformation across various service lines, enhancing service quality and efficiency. Your role involves collaborating with teams, adopting innovative solutions, and ensuring alignment with the organization's humanitarian mission.

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Anforderungen

  • 12–15 years of overall professional experience
  • Minimum of ten years’ proven experience in leading high-impact transformation initiatives
  • Prior exposure to adoption and implementation of RPA, AI, and ML solutions
  • Consistent and verifiable track record of managing strategic partnerships
  • Experience working with international humanitarian organizations
  • Experience leading or contributing to Master Black Belt or Black Belt projects
  • Strong strategic and financial acumen
  • Strong motivation by humanitarian work
  • Ability to work under pressure in a potentially dangerous environment
Keine Angabe

Berufserfahrung

10 Jahre

Deine Aufgaben

  • Define and shape the transformation roadmap for Shared Services
  • Identify opportunities and develop proposals in collaboration with Resource Mobilization Division
  • Partner with Technology & Innovation to accelerate transformation initiatives
  • Align with ICRC strategic programs and identify synergies
  • Monitor technology trends and humanitarian best practices to propose relevant approaches
  • Coordinate transformation efforts across HR, Finance, Procurement, Logistics, and ICT
  • Standardize and centralize processes to eliminate duplication
  • Collaborate with Heads of Service Lines to plan and deliver transformation initiatives
  • Advise Service Line Leadership on transformation initiatives
  • Represent GSS in cross-cutting transformation programs
  • Champion the adoption of digital tools and automation
  • Ensure technical solutions are resilient and secure for humanitarian contexts
  • Create an innovative ecosystem for idea generation and pilot new solutions
  • Establish a design-thinking culture for continuous improvement
  • Partner with HoSL on GSS communications and engagement
  • Facilitate an engaged ecosystem with internal stakeholders
  • Maintain transparent communication on progress and challenges
  • Establish baseline metrics and define KPIs
  • Act as deputy to the Head of GSS on transformation matters
  • Contribute to the design of a performance-driven GSS operating model
  • Design and manage a framework for Service Level Agreements and KPIs
  • Conduct outcome-driven reviews and develop monitoring dashboards
  • Gather feedback from field offices to integrate improvements
  • Establish governance structures for managing transformation initiatives
  • Ensure timely delivery of initiatives to quality standards and budget
  • Prepare and submit regular program updates to the Directorate
  • Monitor project financial performance and manage budgets
  • Demonstrate cost efficiency and value delivered
  • Lead and manage the Transformation Office global teams
  • Define roles and set performance goals for team members
  • Identify capacity gaps and arrange training opportunities
  • Foster a culture of collaboration and accountability
  • Drive a performance-oriented culture for impactful services
  • Create a continuous improvement framework for process enhancements
  • Implement the GSS digitization roadmap with RPA and AI
  • Expand the scope of GSS in line with benchmarking studies
  • Enhance stakeholder confidence and ensure compliance

Sprachen

Englischverhandlungssicher

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