Wandelbots
(Senior) IT Cloud & Infrastructure Engineer(m/w/x)
Vollzeit
mit Homeoffice
Senior
Keine Angabe
Dresden
WA
Wandelbots3 Tage
Field Support Engineer NOVA Platform(m/w/x)
Vollzeit
mit Homeoffice
Senior
Keine Angabe
Dresden, Stuttgart, München, Frankfurt am Main
Nejo KI-Zusammenfassung
In this role, you will be the go-to person for ensuring customers maximize their use of the NOVA platform. Your day-to-day responsibilities will involve troubleshooting technical issues, performing system maintenance, and collaborating with various teams to enhance customer satisfaction.
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Anforderungen
- •Solid understanding of modern software systems, APIs, and cloud platform architectures
- •Knowledge of industrial automation components
- •Strong problem-solving mindset and hands-on technical skills
- •Resilience, calmness, and excellent communication skills with customers
- •Fluency in German and English, written and spoken
- •Driving license
- •Willingness to live in Dresden and work at the HQ during onboarding
- •Travel 50% or more of your time to customer sites
- •Based and live in Stuttgart, Munich or Frankfurt
- •Prior experience in field engineering or customer-facing support roles
- •Experience with industrial automation systems or robotics platforms
- •Experience in industrial robotics and comfortable with Yaskawa, Kuka, ABB, and/or Fanuc controllers
- •Experience troubleshooting Linux-based systems and containerized applications
Keine Angabe
Berufserfahrung
5–7 Jahre
Deine Aufgaben
- •Provide Level 1 and Level 2 technical support for NOVA customers
- •Investigate, diagnose, and troubleshoot issues related to NOVA's APIs, SDKs, applications, data services, and system architecture
- •Perform system maintenance, including software updates, log analysis, and basic bug investigation
- •Ensure basic support of hardware, such as sensors and cameras, in collaboration with automation engineers and hardware vendors
- •Collaborate with Product, Engineering, and Customer Success teams for escalations and feedback
- •Document and report issues, fixes, and customer feedback in a structured and detailed manner
- •Conduct on-site support at customer facilities during critical phases or escalations
- •Help improve support processes to enhance efficiency and customer satisfaction
Tools & Technologien
LinuxYaskawaKukaABBFanuc
Sprachen
Deutsch – verhandlungssicher
Englisch – verhandlungssicher
Deine Vorteile
Gemeinnützige Ausrichtung
- •3 days volunteer time off
Weiterbildungsangebote
- •Training opportunities
Mentale Gesundheitsförderung
- •Mental health opportunities
Gratis oder Vergünstigte Mahlzeiten
- •Free lunch
Snacks & Getränke
- •Snacks and drinks
Team Events & Ausflüge
- •Team events
Mehr Urlaubstage
- •30 days annual vacation
- •Additional rest during Christmas season
Familienfreundlichkeit
- •100% earnings during child's illness
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Wandelbots erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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