Director, Expert Services – CRM & Industry Workflows(m/w/x)

In this role, you will lead a dynamic team focused on delivering exceptional CRM and Industry Workflows services across EMEA. Your day-to-day responsibilities will involve shaping strategies, mentoring leaders, and driving customer success through collaboration and innovation.

Anforderungen

• •Experience leading senior-level teams in professional services or consulting
• •Success in defining and executing regional or global strategies
• •Track record of hiring, scaling, and enabling high-performing teams
• •Ability to mentor senior leaders and promote leadership development
• •Executive presence and influence with clear communication skills
• •Experience delivering large-scale digital transformation engagements
• •Expertise in structuring scalable delivery models and operational excellence
• •Understanding of consulting methodologies such as Agile
• •Ability to assess market demand and translate opportunities into delivery readiness
• •Experience engaging with executive-level customers and partners
• •Understanding of CRM & Industry Workflows in enterprise transformation
• •Familiarity with ServiceNow platform or comparable enterprise platforms
• •Experience driving adoption of emerging technologies including AI
• •Strong business acumen connecting technical delivery to commercial impact
• •Strategic thinker with a transformation mindset
• •Excellent communication and storytelling skills
• •Passion for continuous improvement, innovation, and knowledge sharing
• •Strong cross-functional collaboration in a matrixed, global environment