Customer Success Partner(m/w/x)

Vollzeit

mit Homeoffice

Senior

Keine Angabe

Walldorf

Nejo KI-Zusammenfassung

In this role, you will focus on enhancing customer success by driving the adoption and utilization of solutions. Daily activities will involve engaging with customers, monitoring their health, and collaborating with teams to ensure alignment and continuous improvement.

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Anforderungen

•7+ years of experience in consulting, presales, or sales of complex enterprise software
•Understanding of Finance & Quote-to-Cash processes
•Ability to identify adoption and consumption opportunities
•Ability to define product performance and deliver supporting materials
•Expert analytical skills in data reporting and interpretation
•Interest in designing and implementing scalable customer success programs
•Exceptional organizational, communication, and presentation skills
•Business acumen to communicate at CxO levels
•Bachelor’s degree in Computer Science, Math, Business Administration, or related field
•Business level English: Fluent
•Bachelor equivalent: yes, Masters: desired

Bachelor-Abschluss

ODER

Master-Abschluss

Berufserfahrung

7 Jahre

Deine Aufgaben

•Execute key programs to drive customer adoption
•Increase feature utilization for long-term success
•Support and strengthen customer relationships
•Address challenges related to churn and retention
•Empower Customer Success Managers with training and resources
•Collaborate with cross-functional teams for alignment
•Lead initiatives to enhance feature adoption
•Align solutions with customer needs
•Track metrics for continuous improvement
•Conduct targeted outreach and advocacy programs
•Implement feedback mechanisms for product enhancements
•Analyze risks to reduce churn
•Execute proactive retention strategies
•Monitor customer health metrics
•Build expertise in Finance & Quote-to-Cash solutions
•Engage with customers to align solutions with objectives
•Drive value realization of specific solutions
•Identify risks and execute churn-prevention activities
•Partner with account teams for upsell opportunities
•Deliver tailored customer enablement sessions and workshops
•Collaborate with product teams for customer feedback
•Track and report on adoption metrics and KPIs
•Support customers through onboarding and expansion
•Represent the voice of the customer internally

Sprachen

Englisch – verhandlungssicher

Deine Vorteile

Weiterbildungsangebote

•Constant learning
•Skill growth

Sonstige Vorteile

•Great benefits

Flexibles Arbeiten

•Flexible working models

Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens SAP erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.

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