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Concentrix
10d ago

Turkish Speaking Customer Service Agent(m/w/x)

Berlin
Full-timeRemoteExperienced

Description

Working from home, you will provide seamless support by resolving customer inquiries and technical issues across multiple channels while maintaining high efficiency standards.

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Requirements

  • •Very good Turkish and good English
  • •Service-orientation, communicativeness, and friendly customer interaction
  • •Confidence in using a PC
  • •Desirable prior work in service organizations
  • •Familiarity and activity on social media
  • •Familiarity with online advertising products/vendors
  • •Ability to multitask and work under pressure
  • •Fast learner and diligent worker
  • •Provision of background checks and certificates
  • •German residency excluding specific federal states
  • •Experience in customer service
  • •Online Advertising Experience as a plus
  • •Required English and Turkish skills
  • •Legal authorization to work in Germany

Education

Compulsory education
OR
High school diploma
OR
Vocational certification
OR
Currently in higher education
OR
Bachelor's degree

Work Experience

approx. 1 - 4 years

Tasks

  • •Act as the primary contact for customer inquiries
  • •Handle requests via phone, email, and chat
  • •Resolve customer issues using various tools and systems
  • •Escalate complex problems to appropriate internal groups
  • •Maintain specific KPIs to ensure support efficiency
  • •Assist users with technical inquiries
  • •Forward technical concerns to subject matter experts

Tools & Technologies

PCSocial Media

Languages

Turkish – Native

English – Business Fluent

Benefits

Flexible Working

  • •100% home office

Learning & Development

  • •In-depth full-time training
  • •Development training

Mentorship & Coaching

  • •Mentoring program
  • •Regular coaching and fresh-ups

Corporate Discounts

  • •Online shopping discounts

Career Advancement

  • •Internal career opportunities

Informal Culture

  • •Open and motivated team

Other Benefits

  • •Individual disability support
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Concentrix and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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