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Italian Speaking Customer Service Agent - Social Media Support(m/w/x)
Customer support for social media accounts and marketing effectiveness. Bilingual Italian proficiency, written and spoken, required. 100% remote work, 25 vacation days.
Requirements
- Proficiency or bilingualism in Italian in speech and writing
- Good command of written and spoken English
- Service orientation and communication skills
- Interest in social media, online media, or digital marketing
- Flexibility to cover service hours in a rotating multi-shift system
- Confidence in using a PC
- German residency
- Ability to fulfill requirements for a remote workplace
- Willingness to continuously expand skills
- Experience in customer service
- Recognized qualification and experience in customer service support
Tasks
- Handle customer enquiries via phone, email, or chat
- Respond to customer requests based on their needs
- Communicate with customers to ensure an optimal experience
- Address concerns regarding social media accounts and marketing effectiveness
- Provide tailored product advice to meet customer needs
- Document customer interactions in the database
Work Experience
- approx. 1 - 4 years
Education
- Vocational certification
Languages
- Italian – Business Fluent
- English – Business Fluent
Benefits
Flexible Working
- 100% remote work
- Flexible working time account
Learning & Development
- Full-time training course
- Development training
Mentorship & Coaching
- Regular coaching
Retirement Plans
- Company pension scheme
Bonuses & Incentives
- €500 bonus for new employee recruitment
Corporate Discounts
- Employee discounts
Career Advancement
- Internal training and career opportunities
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Italian Speaking Customer Service Agent - Social Media Support(m/w/x)
Customer support for social media accounts and marketing effectiveness. Bilingual Italian proficiency, written and spoken, required. 100% remote work, 25 vacation days.
Requirements
- Proficiency or bilingualism in Italian in speech and writing
- Good command of written and spoken English
- Service orientation and communication skills
- Interest in social media, online media, or digital marketing
- Flexibility to cover service hours in a rotating multi-shift system
- Confidence in using a PC
- German residency
- Ability to fulfill requirements for a remote workplace
- Willingness to continuously expand skills
- Experience in customer service
- Recognized qualification and experience in customer service support
Tasks
- Handle customer enquiries via phone, email, or chat
- Respond to customer requests based on their needs
- Communicate with customers to ensure an optimal experience
- Address concerns regarding social media accounts and marketing effectiveness
- Provide tailored product advice to meet customer needs
- Document customer interactions in the database
Work Experience
- approx. 1 - 4 years
Education
- Vocational certification
Languages
- Italian – Business Fluent
- English – Business Fluent
Benefits
Flexible Working
- 100% remote work
- Flexible working time account
Learning & Development
- Full-time training course
- Development training
Mentorship & Coaching
- Regular coaching
Retirement Plans
- Company pension scheme
Bonuses & Incentives
- €500 bonus for new employee recruitment
Corporate Discounts
- Employee discounts
Career Advancement
- Internal training and career opportunities
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Concentrix
Industry
Other
Description
Das Unternehmen setzt sich für Chancengleichheit ein und bietet ein diskriminierungsfreies Arbeitsumfeld.
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