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DI
Digital Customer Care Company BV
4mo ago

Customer Service Agent German speaking(m/w/x)

Berlin
from 16 - 20 / hour
Full-timeFreelanceRemote

Description

In this dynamic remote role, you will engage with German-speaking customers through various channels, providing support and resolving inquiries. Your day will involve assisting visitors, managing multiple conversations, and ensuring excellent service across different industries.

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Requirements

  • •High level of proficiency in German
  • •Excellent spelling and grammar in German at least C1 level
  • •Strong interpersonal skills
  • •Customer-centric approach with empathy
  • •Great listening skills
  • •Adaptability and openness to learning
  • •Eagerness to develop and receptive to feedback
  • •Typing speed of more than 300 keystrokes per minute
  • •Ability to multitask effectively
  • •Proven track record of excellent attendance and punctuality
  • •Ability to thrive in high-pressure situations
  • •Goal-oriented work approach
  • •Strong experience with Internet and cloud applications
  • •Confidentiality when handling sensitive information
  • •Ability to work independently and self-motivate
  • •Access to a home workspace with fast internet
  • •Flexibility regarding working hours
  • •Availability for at least a year
  • •College-level thinking
  • •Typing speed
  • •Proficiency in the German language
  • •Understanding of online business etiquette

Education

High school diploma

Tasks

  • •Greet website visitors proactively
  • •Assist visitors in finding information via live chat
  • •Help customers make decisions and choose products
  • •Answer questions through phone, email, and WhatsApp
  • •Handle inquiries from clients in various industries
  • •Resolve issues for German-speaking customers
  • •Listen to customer feedback and provide support
  • •Consult systems to provide accurate answers
  • •Manage up to 3 chat conversations simultaneously
  • •Enter customer contact details into systems
  • •Email leads and escalations to clients
  • •Process refunds and returns in e-commerce systems

Languages

German – Business Fluent

Benefits

Flexible Working

  • •Flexible working hours

Bonuses & Incentives

  • •Annual bonus based on company performance

Additional Allowances

  • •Contribution to electricity, internet, and telephone expenses

Modern Equipment

  • •Your own computer with two large screens

Learning & Development

  • •Opportunity to develop skills and experience
  • •Extensive training and support

Team Events

  • •Great team and company events

Career Advancement

  • •Opportunities for personal development

Informal Culture

  • •International work environment
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Digital Customer Care Company BV and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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