NEXUS AG
IT-Supportexperte(m/w/x)
Full-time/Part-timeWith HomeofficeExperienced
Heiligenhaus
New Job?Nejo!
The AI Job Search Engine
NI
NICETechnical Support Specialist(m/w/x)
Düsseldorf
Full-timeWith Home OfficeExperienced
AI/ML
Description
As a Technical Support Specialist, you will be the first line of support for customers, diagnosing issues and guiding them through solutions. This role involves collaborating with developers and continuously enhancing your product knowledge to deliver exceptional service.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •3+ years of product support experience
- •Hands-on experience with Windows and Linux
- •Strong familiarity with software development concepts
- •Understanding of customer service best practices
- •Outgoing and approachable personality
- •Proactive problem-solver
- •Ability to provide clear technical assistance
- •Strong problem-solving abilities
- •Experience with cloud-based technologies
Work Experience
3 years
Tasks
- •Provide technical assistance and support to customers
- •Diagnose and troubleshoot technical issues
- •Identify and implement solutions for technical problems
- •Document and record technical procedures
- •Act as the first point of contact for customer issues
- •Properly identify and escalate complex requests
- •Track, document, and route issues to appropriate teams
- •Guide customers through troubleshooting with empathy
- •Maintain thorough records of customer interactions
- •Collaborate with the engineering team to enhance product functionality
- •Continuously learn and improve expertise in help desk procedures
- •Develop and maintain internal support tools
Tools & Technologies
WindowsLinuxcloud-based technologies
Languages
English – Business Fluent
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of NICE and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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NICETechnical Support Specialist(m/w/x)
Düsseldorf
Full-timeWith Home OfficeExperienced
AI/ML
New Job?Nejo!
The AI Job Search Engine
Description
As a Technical Support Specialist, you will be the first line of support for customers, diagnosing issues and guiding them through solutions. This role involves collaborating with developers and continuously enhancing your product knowledge to deliver exceptional service.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •3+ years of product support experience
- •Hands-on experience with Windows and Linux
- •Strong familiarity with software development concepts
- •Understanding of customer service best practices
- •Outgoing and approachable personality
- •Proactive problem-solver
- •Ability to provide clear technical assistance
- •Strong problem-solving abilities
- •Experience with cloud-based technologies
Work Experience
3 years
Tasks
- •Provide technical assistance and support to customers
- •Diagnose and troubleshoot technical issues
- •Identify and implement solutions for technical problems
- •Document and record technical procedures
- •Act as the first point of contact for customer issues
- •Properly identify and escalate complex requests
- •Track, document, and route issues to appropriate teams
- •Guide customers through troubleshooting with empathy
- •Maintain thorough records of customer interactions
- •Collaborate with the engineering team to enhance product functionality
- •Continuously learn and improve expertise in help desk procedures
- •Develop and maintain internal support tools
Tools & Technologies
WindowsLinuxcloud-based technologies
Languages
English – Business Fluent
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of NICE and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
NICE
Industry
IT
Description
The company provides software products used by global businesses to enhance customer experiences and ensure public safety.
Not a perfect match?
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