NEXUS AG
IT-Supportexperte(m/w/x)
Full-time/Part-timeWith HomeofficeExperienced
Heiligenhaus
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NINICE
Technical Support Specialist(m/w/x)
Düsseldorf
Full-timeWith Home OfficeExperienced
AI/ML
Nejo AI Summary
Technical assistance for software products in global customer experience and public safety. 3+ years product support experience with Windows/Linux hands-on needed. Exposure to diverse global business environments.
Requirements
- 3+ years of product support experience
- Hands-on experience with Windows and Linux
- Strong familiarity with software development concepts
- Understanding of customer service best practices
- Outgoing and approachable personality
- Proactive problem-solver
- Ability to provide clear technical assistance
- Strong problem-solving abilities
- Experience with cloud-based technologies
Tasks
- Provide technical assistance and support to customers
- Diagnose and troubleshoot technical issues
- Identify and implement solutions for technical problems
- Document and record technical procedures
- Act as the first point of contact for customer issues
- Properly identify and escalate complex requests
- Track, document, and route issues to appropriate teams
- Guide customers through troubleshooting with empathy
- Maintain thorough records of customer interactions
- Collaborate with the engineering team to enhance product functionality
- Continuously learn and improve expertise in help desk procedures
- Develop and maintain internal support tools
Work Experience
- 3 years
Education
- High school diploma
Languages
- English – Business Fluent
Tools & Technologies
- Windows
- Linux
- cloud-based technologies
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of NICE and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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NINICE
Technical Support Specialist(m/w/x)
Düsseldorf
Full-timeWith Home OfficeExperienced
AI/ML
Nejo AI Summary
Technical assistance for software products in global customer experience and public safety. 3+ years product support experience with Windows/Linux hands-on needed. Exposure to diverse global business environments.
Requirements
- 3+ years of product support experience
- Hands-on experience with Windows and Linux
- Strong familiarity with software development concepts
- Understanding of customer service best practices
- Outgoing and approachable personality
- Proactive problem-solver
- Ability to provide clear technical assistance
- Strong problem-solving abilities
- Experience with cloud-based technologies
Tasks
- Provide technical assistance and support to customers
- Diagnose and troubleshoot technical issues
- Identify and implement solutions for technical problems
- Document and record technical procedures
- Act as the first point of contact for customer issues
- Properly identify and escalate complex requests
- Track, document, and route issues to appropriate teams
- Guide customers through troubleshooting with empathy
- Maintain thorough records of customer interactions
- Collaborate with the engineering team to enhance product functionality
- Continuously learn and improve expertise in help desk procedures
- Develop and maintain internal support tools
Work Experience
- 3 years
Education
- High school diploma
Languages
- English – Business Fluent
Tools & Technologies
- Windows
- Linux
- cloud-based technologies
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of NICE and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
NICE
Industry
IT
Description
The company provides software products used by global businesses to enhance customer experiences and ensure public safety.
Not a perfect match?
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