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DI
DISH
18d ago

Technical Customer Support Expert(m/w/x)

Düsseldorf
from 50,000 - 55,000 / year
Full-timeWith Home OfficeExperienced

Description

You will ensure hospitality businesses thrive by resolving complex technical issues and optimizing their digital tools. Your day-to-day involves providing expert voice support and troubleshooting POS systems.

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Requirements

  • Experience in second-level technical support or comparable role
  • Good understanding of computer systems and tech products
  • Basic knowledge of networking principles
  • Experience with Windows/Linux/Mac OS and JIRA
  • Fluency in English and Italian or Spanish
  • Dedication to customer satisfaction

Work Experience

2 - 5 years

Tasks

  • Provide advanced technical voice support for all products
  • Maintain deep knowledge of all products and services
  • Configure and troubleshoot POS systems and printers
  • Set up and fix EFT terminals and networks
  • Identify and prioritize technical issues daily
  • Resolve problems independently and in a timely manner
  • Communicate effectively with customers and management
  • Address recurring technical issues and identify training needs
  • Engage with customers through direct calls
  • Work flexible shifts including evenings and weekends

Tools & Technologies

WindowsLinuxMac OSJIRAComputer systemsMobile devices

Languages

EnglishBusiness Fluent

ItalianBusiness Fluent

SpanishBusiness Fluent

Benefits

Retirement Plans

  • Private pension scheme

Other Benefits

  • JobRad

Healthcare & Fitness

  • On-campus gym
  • Sports communities

Corporate Discounts

  • Corporate benefits
  • Access to METRO stores

Flexible Working

  • Flexible work location

Startup Environment

  • Agile working culture

Informal Culture

  • International work environment

Learning & Development

  • Skill-building and career development
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of DISH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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