HP
Technical Customer Assurance Manager(m/w/x)
Full-timeWith HomeofficeExperienced
Ratingen
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HPHP
Technical Customer Assurance Manager(m/w/x)
Ratingen
Full-timeWith Home OfficeExperienced
Nejo AI Summary
In this role, you will provide essential after-sales technical support, troubleshoot issues, and maintain strong customer relationships. Your day-to-day responsibilities will involve collaborating with various teams to ensure smooth operations and successful hardware roll-outs.
Requirements
- Technical degree in Computer Science
- Wide understanding of post-sales support processes
- Experience in virtual team environment
- Track record of direct customer interaction
- Fluency in German and English
- Other languages as a differentiator
- Excellent communication and interpersonal skills
- Strong presentation, influencing, and negotiation skills
- Excellent teamwork skills
- Results-driven attitude and attention to detail
- Reliability and organizational skills
- Passion for customer satisfaction
- Ability to react quickly to urgent requests
- Out-of-the-box thinking and creativity
- Superior problem-solving skills
- Business acumen
- Stress management while managing multiple cases
- Mastery of PC technical knowledge
- Expertise in Microsoft OS and Microsoft Intune
- Network proficiency
- Some project management proficiency
- Proficiency in data extraction and reporting
- Proficiency in Microsoft Excel
- Proficiency in PowerPoint for presentations
- Encouragement to visit customers for relationship development
Tasks
- Provide after-sales technical support to customers
- Answer product-related queries promptly
- Maintain customer relationships and ensure satisfaction
- Identify hardware and software solutions
- Troubleshoot technical issues (HW/SW/Network)
- Communicate with customers to identify problems quickly
- Provide timely and accurate feedback to customers
- Follow up with clients to ensure issues are resolved
- Support the roll-out of new hardware
- Create procedural documentation for support
- Collaborate with key HP business units to lead solutions
- Analyze installed base performance data
- Provide proactive information, including advisories and pre-alerts
- Maximize systems uptime and reduce service incidents
- Conduct root cause analysis of technical issues
- Develop action plans to reduce support inefficiencies
- Ensure success of large deployments on commercial accounts
- Deliver technical training to Customer IT departments
Work Experience
approx. 1 - 4 years
Education
Vocational certification
Languages
German – Business FluentEnglish – Business Fluent
Tools & Technologies
Microsoft OSMicrosoft IntunePowerBIMicrosoft ExcelPowerPoint
Benefits
More Vacation Days
- •30 paid leave days
Retirement Plans
- •Company pension plans
Workation & Sabbatical
- •Long-term time account
Company Bike
- •Bike leasing
Mental Health Support
- •Employee counselling programs
Healthcare & Fitness
- •Wellness initiatives
Flexible Working
- •Flexible working hours
- •Home office regulations
Other Benefits
- •Equal opportunities
Career Advancement
- •Continuous career development
Mentorship & Coaching
- •Global mentoring programs
Learning & Development
- •E-learning platforms
- •Trainings and after-work events
Social Impact
- •Employee Impact Networks
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of HP and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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HPHP
Technical Customer Assurance Manager(m/w/x)
Ratingen
Full-timeWith Home OfficeExperienced
Nejo AI Summary
In this role, you will provide essential after-sales technical support, troubleshoot issues, and maintain strong customer relationships. Your day-to-day responsibilities will involve collaborating with various teams to ensure smooth operations and successful hardware roll-outs.
Requirements
- Technical degree in Computer Science
- Wide understanding of post-sales support processes
- Experience in virtual team environment
- Track record of direct customer interaction
- Fluency in German and English
- Other languages as a differentiator
- Excellent communication and interpersonal skills
- Strong presentation, influencing, and negotiation skills
- Excellent teamwork skills
- Results-driven attitude and attention to detail
- Reliability and organizational skills
- Passion for customer satisfaction
- Ability to react quickly to urgent requests
- Out-of-the-box thinking and creativity
- Superior problem-solving skills
- Business acumen
- Stress management while managing multiple cases
- Mastery of PC technical knowledge
- Expertise in Microsoft OS and Microsoft Intune
- Network proficiency
- Some project management proficiency
- Proficiency in data extraction and reporting
- Proficiency in Microsoft Excel
- Proficiency in PowerPoint for presentations
- Encouragement to visit customers for relationship development
Tasks
- Provide after-sales technical support to customers
- Answer product-related queries promptly
- Maintain customer relationships and ensure satisfaction
- Identify hardware and software solutions
- Troubleshoot technical issues (HW/SW/Network)
- Communicate with customers to identify problems quickly
- Provide timely and accurate feedback to customers
- Follow up with clients to ensure issues are resolved
- Support the roll-out of new hardware
- Create procedural documentation for support
- Collaborate with key HP business units to lead solutions
- Analyze installed base performance data
- Provide proactive information, including advisories and pre-alerts
- Maximize systems uptime and reduce service incidents
- Conduct root cause analysis of technical issues
- Develop action plans to reduce support inefficiencies
- Ensure success of large deployments on commercial accounts
- Deliver technical training to Customer IT departments
Work Experience
approx. 1 - 4 years
Education
Vocational certification
Languages
German – Business FluentEnglish – Business Fluent
Tools & Technologies
Microsoft OSMicrosoft IntunePowerBIMicrosoft ExcelPowerPoint
Benefits
More Vacation Days
- •30 paid leave days
Retirement Plans
- •Company pension plans
Workation & Sabbatical
- •Long-term time account
Company Bike
- •Bike leasing
Mental Health Support
- •Employee counselling programs
Healthcare & Fitness
- •Wellness initiatives
Flexible Working
- •Flexible working hours
- •Home office regulations
Other Benefits
- •Equal opportunities
Career Advancement
- •Continuous career development
Mentorship & Coaching
- •Global mentoring programs
Learning & Development
- •E-learning platforms
- •Trainings and after-work events
Social Impact
- •Employee Impact Networks
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of HP and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
HP
Industry
Other
Description
HP is a technology company that operates in more than 170 countries around the world united in creating technology that makes life better for everyone, everywhere.
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