Technical Customer Assurance Manager(m/w/x)

Description

In this role, you will provide essential after-sales technical support, troubleshoot issues, and maintain strong customer relationships. Your day-to-day responsibilities will involve collaborating with various teams to ensure smooth operations and successful hardware roll-outs.

Requirements

• •Technical degree in Computer Science
• •Wide understanding of post-sales support processes
• •Experience in virtual team environment
• •Track record of direct customer interaction
• •Fluency in German and English
• •Other languages as a differentiator
• •Excellent communication and interpersonal skills
• •Strong presentation, influencing, and negotiation skills
• •Excellent teamwork skills
• •Results-driven attitude and attention to detail
• •Reliability and organizational skills
• •Passion for customer satisfaction
• •Ability to react quickly to urgent requests
• •Out-of-the-box thinking and creativity
• •Superior problem-solving skills
• •Business acumen
• •Stress management while managing multiple cases
• •Mastery of PC technical knowledge
• •Expertise in Microsoft OS and Microsoft Intune
• •Network proficiency
• •Some project management proficiency
• •Proficiency in data extraction and reporting
• •Proficiency in Microsoft Excel
• •Proficiency in PowerPoint for presentations
• •Encouragement to visit customers for relationship development

Tasks

• •Provide after-sales technical support to customers
• •Answer product-related queries promptly
• •Maintain customer relationships and ensure satisfaction
• •Identify hardware and software solutions
• •Troubleshoot technical issues (HW/SW/Network)
• •Communicate with customers to identify problems quickly
• •Provide timely and accurate feedback to customers
• •Follow up with clients to ensure issues are resolved
• •Support the roll-out of new hardware
• •Create procedural documentation for support
• •Collaborate with key HP business units to lead solutions
• •Analyze installed base performance data
• •Provide proactive information, including advisories and pre-alerts
• •Maximize systems uptime and reduce service incidents
• •Conduct root cause analysis of technical issues
• •Develop action plans to reduce support inefficiencies
• •Ensure success of large deployments on commercial accounts
• •Deliver technical training to Customer IT departments

Tools & Technologies

Benefits