Leapsome
Technical Support Specialist(m/w/x)
Full-timeWith HomeofficeExperienced
Berlin
New Job?Nejo!
Your personal AI career agent
INInsider One
Technical Support Specialist(m/w/x)
Berlin
Full-timeWith Home OfficeExperienced
AI/ML
Nejo AI Summary
Troubleshooting technical issues and resolving partner requests for a B2B SaaS unicorn. University degree and SaaS technical product support experience required. Access to global network, shareowner system, and industry-shaping opportunities.
Requirements
- University degree in Business, Marketing, Engineering, or related fields
- Technical product support experience, ideally in SaaS, or MIS/Software Development team experience
- Strong written communication in English and German
- High sense of responsibility and accountability
- Timely response and systematic follow-up ability
- Problem-solving skills with positive attitude and helpfulness
- Good debugging and troubleshooting skills
- Knowledge of HTML, CSS, or other programming languages (plus)
- Collaboration and strong visionary relationship building with customers, especially at executive level; sharp business acumen
- Solid oral and written communication, energetic phone skills, exquisite listening skills
- Self-motivated and tech-savvy, seeking new solutions to improve client relationships
- Caring for clients and ensuring they feel at home with products and assistance
- Superior project and time management skills; keen eye for detail (plus)
- Passion for testing, measuring, and improving outreach and follow-up effectiveness
- Ability and flexibility to work in fast-paced startup environment
- Solid understanding of basic web concepts and digital marketing
Tasks
- Troubleshoot technical issues
- Resolve partner requests
- Review partner queries
- Find creative solutions
- Help partners overcome technical struggles
- Expand partner use of Insider platform
- Advocate for partners to Product team
- Share partner feedback to improve processes
- Meet SLAs for response time
- Meet SLAs for issue resolution lead time
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degree
Languages
- English – Native
- German – Native
Tools & Technologies
- SaaS
- HTML
- CSS
Benefits
Competitive Pay
- Competitive compensation packages
- Shareowner system
Startup Environment
- Access to limitless global network
Other Benefits
- Industry shaping the future of customer experiences
Learning & Development
- Hard and soft skills training
- Weekly Sales University training
- Access to Udemy business plan
- Opportunity to deliver training and workshops
Team Events
- Team activities
Informal Culture
- No dress code
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Insider One and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Not a perfect match?
- Pliant
Customer Support Specialist(m/w/x)
Full-timeWith HomeofficeExperiencedBerlin - Insider One
Customer Success Manager(m/w/x)
Full-timeWith HomeofficeExperiencedBerlin - Ashby
Product Support Specialist - EMEA(m/w/x)
Full-timeRemoteExperiencedBerlinfrom 21,000 - 31,000 / year - Integral Ad Science
Senior Associate Technical Account Manager(m/w/x)
Full-timeWith HomeofficeManagementBerlin
INInsider One
Technical Support Specialist(m/w/x)
Berlin
Full-timeWith Home OfficeExperienced
AI/ML
Nejo AI Summary
Troubleshooting technical issues and resolving partner requests for a B2B SaaS unicorn. University degree and SaaS technical product support experience required. Access to global network, shareowner system, and industry-shaping opportunities.
Requirements
- University degree in Business, Marketing, Engineering, or related fields
- Technical product support experience, ideally in SaaS, or MIS/Software Development team experience
- Strong written communication in English and German
- High sense of responsibility and accountability
- Timely response and systematic follow-up ability
- Problem-solving skills with positive attitude and helpfulness
- Good debugging and troubleshooting skills
- Knowledge of HTML, CSS, or other programming languages (plus)
- Collaboration and strong visionary relationship building with customers, especially at executive level; sharp business acumen
- Solid oral and written communication, energetic phone skills, exquisite listening skills
- Self-motivated and tech-savvy, seeking new solutions to improve client relationships
- Caring for clients and ensuring they feel at home with products and assistance
- Superior project and time management skills; keen eye for detail (plus)
- Passion for testing, measuring, and improving outreach and follow-up effectiveness
- Ability and flexibility to work in fast-paced startup environment
- Solid understanding of basic web concepts and digital marketing
Tasks
- Troubleshoot technical issues
- Resolve partner requests
- Review partner queries
- Find creative solutions
- Help partners overcome technical struggles
- Expand partner use of Insider platform
- Advocate for partners to Product team
- Share partner feedback to improve processes
- Meet SLAs for response time
- Meet SLAs for issue resolution lead time
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degree
Languages
- English – Native
- German – Native
Tools & Technologies
- SaaS
- HTML
- CSS
Benefits
Competitive Pay
- Competitive compensation packages
- Shareowner system
Startup Environment
- Access to limitless global network
Other Benefits
- Industry shaping the future of customer experiences
Learning & Development
- Hard and soft skills training
- Weekly Sales University training
- Access to Udemy business plan
- Opportunity to deliver training and workshops
Team Events
- Team activities
Informal Culture
- No dress code
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Insider One and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Insider One
Industry
IT
Description
The company is a leading platform for marketing and customer engagement, integrating data and personalization across various channels.
Not a perfect match?
- Leapsome
Technical Support Specialist(m/w/x)
Full-timeWith HomeofficeExperiencedBerlin - Pliant
Customer Support Specialist(m/w/x)
Full-timeWith HomeofficeExperiencedBerlin - Insider One
Customer Success Manager(m/w/x)
Full-timeWith HomeofficeExperiencedBerlin - Ashby
Product Support Specialist - EMEA(m/w/x)
Full-timeRemoteExperiencedBerlinfrom 21,000 - 31,000 / year - Integral Ad Science
Senior Associate Technical Account Manager(m/w/x)
Full-timeWith HomeofficeManagementBerlin