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LE
Leapsome
2mo ago

Technical Support Specialist(m/w/x)

Berlin
Full-timeWith Home OfficeExperienced
AI/ML

Description

As a Technical Support Specialist, you will be the first point of contact for users, addressing technical issues and ensuring they maximize their experience with the platform. This role involves troubleshooting, collaborating with teams, and empowering customers through knowledge sharing.

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Requirements

  • •Technical curiosity and quick learning
  • •Experience in customer support and technical troubleshooting
  • •Clear and confident communication in English and German
  • •Organizational skills and ability to manage multiple priorities
  • •Good project management skills
  • •Motivation for continuous improvement
  • •Excitement about leveraging AI

Work Experience

approx. 1 - 4 years

Tasks

  • •Support customers via email with clarity and empathy
  • •Own each inquiry from start to finish
  • •Troubleshoot complex issues to identify root causes
  • •Collaborate with teammates, Product, and Engineering to resolve challenges
  • •Contribute to internal documentation and self-help resources
  • •Host webinars and office hours to educate customers
  • •Experiment with AI to enhance workflows and support quality

Languages

English – Business Fluent

German – Business Fluent

Benefits

Flexible Working

  • •Flexible work hours

Workation & Sabbatical

  • •Option to work elsewhere for 2 months
  • •Month-long paid sabbatical after 5 years

Additional Allowances

  • •Yearly development budget of €2,000
  • •One-time work-from-home stipend of €1,000

More Vacation Days

  • •30 vacation days

Other Benefits

  • •Public holidays
  • •Oliva subscription

Healthcare & Fitness

  • •Free Urban Sports Club membership

Mental Health Support

  • •1:1 therapy sessions
  • •Company workshops on mindfulness

Corporate Discounts

  • •Exclusive discounts from partners

Team Events

  • •Monthly team activities
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Leapsome and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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