Moss
Customer Service Specialist - German / English(m/w/x)
Full-timeWith HomeofficeExperienced
Berlin
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LELeapsome
Technical Support Specialist(m/w/x)
Berlin
Full-timeWith Home OfficeExperienced
AI/ML
Nejo AI Summary
Email support for an AI-powered HR platform, troubleshooting complex issues. Customer support and technical troubleshooting experience required, with English and German communication. 2 months work elsewhere option, €2,000 development budget.
Requirements
- Technical curiosity and quick learning
- Experience in customer support and technical troubleshooting
- Clear and confident communication in English and German
- Organizational skills and ability to manage multiple priorities
- Good project management skills
- Motivation for continuous improvement
- Excitement about leveraging AI
Tasks
- Support customers via email with clarity and empathy
- Own each inquiry from start to finish
- Troubleshoot complex issues to identify root causes
- Collaborate with teammates, Product, and Engineering to resolve challenges
- Contribute to internal documentation and self-help resources
- Host webinars and office hours to educate customers
- Experiment with AI to enhance workflows and support quality
Work Experience
- approx. 1 - 4 years
Education
- Compulsory education
Languages
- English – Business Fluent
- German – Business Fluent
Benefits
Flexible Working
- Flexible work hours
Workation & Sabbatical
- Option to work elsewhere for 2 months
- Month-long paid sabbatical after 5 years
Additional Allowances
- Yearly development budget of €2,000
- One-time work-from-home stipend of €1,000
More Vacation Days
- 30 vacation days
Other Benefits
- Public holidays
- Oliva subscription
Healthcare & Fitness
- Free Urban Sports Club membership
Mental Health Support
- 1:1 therapy sessions
- Company workshops on mindfulness
Corporate Discounts
- Exclusive discounts from partners
Team Events
- Monthly team activities
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Leapsome and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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LELeapsome
Technical Support Specialist(m/w/x)
Berlin
Full-timeWith Home OfficeExperienced
AI/ML
Nejo AI Summary
Email support for an AI-powered HR platform, troubleshooting complex issues. Customer support and technical troubleshooting experience required, with English and German communication. 2 months work elsewhere option, €2,000 development budget.
Requirements
- Technical curiosity and quick learning
- Experience in customer support and technical troubleshooting
- Clear and confident communication in English and German
- Organizational skills and ability to manage multiple priorities
- Good project management skills
- Motivation for continuous improvement
- Excitement about leveraging AI
Tasks
- Support customers via email with clarity and empathy
- Own each inquiry from start to finish
- Troubleshoot complex issues to identify root causes
- Collaborate with teammates, Product, and Engineering to resolve challenges
- Contribute to internal documentation and self-help resources
- Host webinars and office hours to educate customers
- Experiment with AI to enhance workflows and support quality
Work Experience
- approx. 1 - 4 years
Education
- Compulsory education
Languages
- English – Business Fluent
- German – Business Fluent
Benefits
Flexible Working
- Flexible work hours
Workation & Sabbatical
- Option to work elsewhere for 2 months
- Month-long paid sabbatical after 5 years
Additional Allowances
- Yearly development budget of €2,000
- One-time work-from-home stipend of €1,000
More Vacation Days
- 30 vacation days
Other Benefits
- Public holidays
- Oliva subscription
Healthcare & Fitness
- Free Urban Sports Club membership
Mental Health Support
- 1:1 therapy sessions
- Company workshops on mindfulness
Corporate Discounts
- Exclusive discounts from partners
Team Events
- Monthly team activities
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Leapsome and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Leapsome
Industry
IT
Description
Leapsome is an AI-powered people platform revolutionizing HR for modern teams by automating and simplifying HR processes.
Not a perfect match?
- Moss
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