Description

In this role, you will provide essential IT support to colleagues, troubleshoot technical issues, and manage onboarding processes. You will also ensure the security of company systems while enhancing workflows through automation and best practices.

Requirements

• •Strong motivation to help others
• •Enjoyment in supporting colleagues
• •Hands-on experience in IT support
• •Practical experience with IT service management activities
• •Confident administration and troubleshooting of macOS and Windows
• •Good working knowledge of hardware and networking
• •Experience managing IT assets and documentation
• •Process-oriented mindset with focus on automation
• •Ability to work independently in a remote environment
• •Fluent English
• •Experience administering tools such as Google Workspace, Slack, Atlassian
• •Familiarity with identity and access management tools
• •Exposure to AI tools in a workplace setting
• •Interest in security standards and certification processes
• •Basic experience with infrastructure-as-code tools such as Terraform
• •Experience setting up and supporting conference room equipment

Tasks

• •Provide day-to-day IT support to colleagues
• •Troubleshoot and resolve workstation issues on macOS and Windows
• •Administer a variety of SaaS tools used across the company
• •Manage IT-related onboarding and off-boarding processes
• •Provision access and set up devices for new employees
• •Procure, configure, and manage hardware and software assets
• •Maintain accurate inventory of IT assets and documentation
• •Teach best practices for internal tools and workflows
• •Ensure company systems are secure and up to date
• •Support and manage AI-powered tools, including access management
• •Proactively identify and improve repetitive IT workflows

Tools & Technologies

Benefits