IONOS SE
IT Support Engineer(m/w/x)
Full-timeWith HomeofficeSenior
Berlin
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Hardware and software support for internal infrastructure at digitalization provider with 4,000+ employees. Proficient Windows Client and Google Workspace administration skills required. Subsidized canteen, trust-based flexible working hours.
Requirements
- Vocational training as IT Specialist for System Integration or comparable technical qualification
- Professional experience in IT support or service desk environment
- Ideally 5 years of experience
- Proficient knowledge of Windows Client operating systems
- Highly valued Google Workspace administration and MS Intune experience
- Basic knowledge of networking (TCP/IP, WLAN, VPN)
- Familiarity with ticketing systems and remote support tools
- Strong service orientation and patience
- Collaborative and team-oriented mindset
- Physical ability to handle hardware setups
- Structured and independent way of working
- Business fluent German
- Good command of English (B2)
Tasks
- Act as the primary contact for technical inquiries
- Ensure internal IT infrastructure runs smoothly
- Support users with hardware, software, and local infrastructure
- Receive and qualify IT incidents and service requests
- Process tickets via phone, email, or front desk
- Diagnose and resolve hardware and software issues
- Support laptops, peripherals, and mobile devices
- Manage Windows, macOS, Google Workspace, and Office products
- Administer user accounts, groups, and permissions
- Manage various Identity Management systems
- Set up workstations and provide IT inductions
- Handle equipment returns and offboarding tasks
- Assist with software deployment and updates
- Manage devices and maintain accurate inventory
- Monitor systems and manage MDM and mail systems
- Provide on-site support for meeting rooms and printers
- Perform cabling and patching tasks
- Maintain the internal knowledge base
- Document technical solutions
Work Experience
5 years
Education
Vocational certification
Languages
German – Business FluentEnglish – Business Fluent
Tools & Technologies
Windows ClientGoogle WorkspaceMS IntuneTCP/IPWLANVPNTicketing systemsRemote support tools
Benefits
Flexible Working
- •Hybrid working model
- •Trust-based flexible working hours
Free or Subsidized Food
- •Subsidized canteen
Snacks & Drinks
- •Free drinks
Modern Office
- •Modern office space
Parking & Commuter Benefits
- •Good transport connections
Corporate Discounts
- •Employee discounts
Team Events
- •Summer and winter parties
Learning & Development
- •Workshops
- •Training and development opportunities
Healthcare & Fitness
- •Sports and health courses
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of IONOS SE and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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Hardware and software support for internal infrastructure at digitalization provider with 4,000+ employees. Proficient Windows Client and Google Workspace administration skills required. Subsidized canteen, trust-based flexible working hours.
Requirements
- Vocational training as IT Specialist for System Integration or comparable technical qualification
- Professional experience in IT support or service desk environment
- Ideally 5 years of experience
- Proficient knowledge of Windows Client operating systems
- Highly valued Google Workspace administration and MS Intune experience
- Basic knowledge of networking (TCP/IP, WLAN, VPN)
- Familiarity with ticketing systems and remote support tools
- Strong service orientation and patience
- Collaborative and team-oriented mindset
- Physical ability to handle hardware setups
- Structured and independent way of working
- Business fluent German
- Good command of English (B2)
Tasks
- Act as the primary contact for technical inquiries
- Ensure internal IT infrastructure runs smoothly
- Support users with hardware, software, and local infrastructure
- Receive and qualify IT incidents and service requests
- Process tickets via phone, email, or front desk
- Diagnose and resolve hardware and software issues
- Support laptops, peripherals, and mobile devices
- Manage Windows, macOS, Google Workspace, and Office products
- Administer user accounts, groups, and permissions
- Manage various Identity Management systems
- Set up workstations and provide IT inductions
- Handle equipment returns and offboarding tasks
- Assist with software deployment and updates
- Manage devices and maintain accurate inventory
- Monitor systems and manage MDM and mail systems
- Provide on-site support for meeting rooms and printers
- Perform cabling and patching tasks
- Maintain the internal knowledge base
- Document technical solutions
Work Experience
5 years
Education
Vocational certification
Languages
German – Business FluentEnglish – Business Fluent
Tools & Technologies
Windows ClientGoogle WorkspaceMS IntuneTCP/IPWLANVPNTicketing systemsRemote support tools
Benefits
Flexible Working
- •Hybrid working model
- •Trust-based flexible working hours
Free or Subsidized Food
- •Subsidized canteen
Snacks & Drinks
- •Free drinks
Modern Office
- •Modern office space
Parking & Commuter Benefits
- •Good transport connections
Corporate Discounts
- •Employee discounts
Team Events
- •Summer and winter parties
Learning & Development
- •Workshops
- •Training and development opportunities
Healthcare & Fitness
- •Sports and health courses
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of IONOS SE and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
IONOS SE
Industry
IT
Description
The company is the leading European digitalization partner for small and medium-sized businesses, offering a range of cloud and hosting services.
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