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IONOS SE
3mo ago

Customer Support(m/w/x)

Berlin
Full-timeWith Home OfficeExperienced

Description

In this role, you will provide round-the-clock technical support, addressing customer issues through various channels while collaborating with teams to resolve complex problems. Your day will involve documenting solutions and enhancing your technical skills in a dynamic environment.

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Requirements

  • •Fluency in German and English
  • •Strong willingness to learn and adapt
  • •Experience with Jira, Confluence, and ServiceNow
  • •Strong knowledge of IT service management principles
  • •Experience with databases, networks, Linux, and storage
  • •Previous experience in a technical support role
  • •Strong analytical and problem-solving skills
  • •Ability to work effectively in a team environment
  • •Experience with Kubernetes or other containerization technologies
  • •Familiarity with cloud-based infrastructure and services
  • •Certification in IT service management (e.g. ITIL)
  • •Experience in a fast-paced, dynamic environment
  • •Fluency in German and English (written and spoken)
  • •Undergo a Sicherheitsüberprüfung (security clearance)

Work Experience

approx. 1 - 4 years

Tasks

  • •Provide 24/7 technical support via phone, email, and ticketing systems
  • •Utilize IT service management expertise to resolve customer issues
  • •Collaborate with internal teams to address complex technical problems
  • •Perform security clearance as required
  • •Document knowledge and solutions in Jira, Confluence, and ServiceNow
  • •Continuously update and expand technical knowledge, focusing on emerging technologies like Kubernetes
  • •Analyze and troubleshoot issues related to databases, networks, Linux, and storage
  • •Participate in on-call rotations, including nights, weekends, and holidays

Tools & Technologies

JiraConfluenceServiceNowKubernetesLinuxITIL

Languages

German – Business Fluent

English – Business Fluent

Benefits

Flexible Working

  • •Flexible working hours
  • •Hybrid working model

Free or Subsidized Food

  • •Subsidized canteen

Snacks & Drinks

  • •Free drinks

Corporate Discounts

  • •Employee discounts

Team Events

  • •Employee events

Learning & Development

  • •Training and development opportunities

Healthcare & Fitness

  • •Health offers
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of IONOS SE and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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