Proact Deutschland GmbH
Service Desk Agent(m/w/x)
Full-timeWith HomeofficeJunior
Köln, Nürnberg, Ense, Dortmund, Mainz, Bremen, Berlin, Hamburg
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24/7 technical support for cloud and hosting services to small/medium businesses, using Jira, Confluence, ServiceNow. Fluency in German and English, plus databases, networks, Linux, and storage experience required. Flexible hours, hybrid model.
Requirements
- Fluency in German and English
- Strong willingness to learn and adapt
- Experience with Jira, Confluence, and ServiceNow
- Strong knowledge of IT service management principles
- Experience with databases, networks, Linux, and storage
- Previous experience in a technical support role
- Strong analytical and problem-solving skills
- Ability to work effectively in a team environment
- Experience with Kubernetes or other containerization technologies
- Familiarity with cloud-based infrastructure and services
- Certification in IT service management (e.g. ITIL)
- Experience in a fast-paced, dynamic environment
- Fluency in German and English (written and spoken)
- Undergo a Sicherheitsüberprüfung (security clearance)
Tasks
- Provide 24/7 technical support via phone, email, and ticketing systems
- Utilize IT service management expertise to resolve customer issues
- Collaborate with internal teams to address complex technical problems
- Perform security clearance as required
- Document knowledge and solutions in Jira, Confluence, and ServiceNow
- Continuously update and expand technical knowledge, focusing on emerging technologies like Kubernetes
- Analyze and troubleshoot issues related to databases, networks, Linux, and storage
- Participate in on-call rotations, including nights, weekends, and holidays
Work Experience
- approx. 1 - 4 years
Education
- Vocational certificationOR
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- Jira
- Confluence
- ServiceNow
- Kubernetes
- Linux
- ITIL
Benefits
Flexible Working
- Flexible working hours
- Hybrid working model
Free or Subsidized Food
- Subsidized canteen
Snacks & Drinks
- Free drinks
Corporate Discounts
- Employee discounts
Team Events
- Employee events
Learning & Development
- Training and development opportunities
Healthcare & Fitness
- Health offers
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of IONOS SE and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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24/7 technical support for cloud and hosting services to small/medium businesses, using Jira, Confluence, ServiceNow. Fluency in German and English, plus databases, networks, Linux, and storage experience required. Flexible hours, hybrid model.
Requirements
- Fluency in German and English
- Strong willingness to learn and adapt
- Experience with Jira, Confluence, and ServiceNow
- Strong knowledge of IT service management principles
- Experience with databases, networks, Linux, and storage
- Previous experience in a technical support role
- Strong analytical and problem-solving skills
- Ability to work effectively in a team environment
- Experience with Kubernetes or other containerization technologies
- Familiarity with cloud-based infrastructure and services
- Certification in IT service management (e.g. ITIL)
- Experience in a fast-paced, dynamic environment
- Fluency in German and English (written and spoken)
- Undergo a Sicherheitsüberprüfung (security clearance)
Tasks
- Provide 24/7 technical support via phone, email, and ticketing systems
- Utilize IT service management expertise to resolve customer issues
- Collaborate with internal teams to address complex technical problems
- Perform security clearance as required
- Document knowledge and solutions in Jira, Confluence, and ServiceNow
- Continuously update and expand technical knowledge, focusing on emerging technologies like Kubernetes
- Analyze and troubleshoot issues related to databases, networks, Linux, and storage
- Participate in on-call rotations, including nights, weekends, and holidays
Work Experience
- approx. 1 - 4 years
Education
- Vocational certificationOR
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- Jira
- Confluence
- ServiceNow
- Kubernetes
- Linux
- ITIL
Benefits
Flexible Working
- Flexible working hours
- Hybrid working model
Free or Subsidized Food
- Subsidized canteen
Snacks & Drinks
- Free drinks
Corporate Discounts
- Employee discounts
Team Events
- Employee events
Learning & Development
- Training and development opportunities
Healthcare & Fitness
- Health offers
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of IONOS SE and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
IONOS SE
Industry
IT
Description
The company is the leading European digitalization partner for small and medium-sized businesses, offering a range of cloud and hosting services.
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