Moss
Customer Service Specialist - German / English(m/w/x)
Full-timeWith HomeofficeExperienced
Berlin
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PLPliant
Customer Support Specialist(m/w/x)
Berlin
Full-timeWith Home OfficeExperienced
Nejo AI Summary
End-to-end resolution of complex B2B payment issues and technical root cause analysis for engineering teams. Minimum 2 years of experience in fintech or regulated B2B operations required. API-first platform environment, transparent knowledge exchange culture.
Requirements
- Persistence in problem solving
- Comfort with ambiguity and proactive learning
- 2+ years experience in B2B Support, Operations, or Fintech
- Comfort working in regulated environments
- Strong attention to detail
- Proactive process improvement skills
- Balance of commercial urgency and compliance
- Experience navigating CRM tools and admin panels
- Understanding of APIs and accounting integrations
- Knowledge of basic financial concepts
- Exceptional written and verbal communication skills
- Ability to explain complex concepts simply
- Willingness to provide occasional holiday coverage
- Fluency in German and English
Tasks
- Own complex client issues end-to-end
- Communicate with clarity and confidence
- Investigate root causes of issues
- Distinguish between user and system errors
- Provide technical feedback to Engineering
- Bridge operations between Compliance and Sales
- Triage AML, KYC, and fraud alerts
- Validate data before client involvement
- Manage service recovery for high-value accounts
- Collaborate with Sales, Product, and Risk
- Identify and fix process friction
- Rewrite and update standard operating procedures
- Maintain a global single source of truth
- Reproduce and document technical errors
- Create clean bug reports for Engineering
- Configure card types for specialized verticals
- Set up entity-specific spending limits
- Troubleshoot data sync errors with DATEV and Xero
- Align client configurations with business models
Education
High school diploma
Languages
German – Business FluentEnglish – Business Fluent
Tools & Technologies
HubSpotZendeskSalesforceAPIsAccounting Integrations
Benefits
Competitive Pay
- •Attractive remuneration
Other Benefits
- •Knowledge exchange and excellence
- •Interview accessibility support
Informal Culture
- •Flat hierarchy
- •Relaxed, professional atmosphere
Job Security
- •Transparent communication
Learning & Development
- •Talent development opportunities
Flexible Working
- •Flexible work
- •Remote work possibility
Public Transport Subsidies
- •Monthly mobility benefit
Healthcare & Fitness
- •Wellhub Membership
Additional Allowances
- •Company card monthly allowance
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Pliant and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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PLPliant
Customer Support Specialist(m/w/x)
Berlin
Full-timeWith Home OfficeExperienced
Nejo AI Summary
End-to-end resolution of complex B2B payment issues and technical root cause analysis for engineering teams. Minimum 2 years of experience in fintech or regulated B2B operations required. API-first platform environment, transparent knowledge exchange culture.
Requirements
- Persistence in problem solving
- Comfort with ambiguity and proactive learning
- 2+ years experience in B2B Support, Operations, or Fintech
- Comfort working in regulated environments
- Strong attention to detail
- Proactive process improvement skills
- Balance of commercial urgency and compliance
- Experience navigating CRM tools and admin panels
- Understanding of APIs and accounting integrations
- Knowledge of basic financial concepts
- Exceptional written and verbal communication skills
- Ability to explain complex concepts simply
- Willingness to provide occasional holiday coverage
- Fluency in German and English
Tasks
- Own complex client issues end-to-end
- Communicate with clarity and confidence
- Investigate root causes of issues
- Distinguish between user and system errors
- Provide technical feedback to Engineering
- Bridge operations between Compliance and Sales
- Triage AML, KYC, and fraud alerts
- Validate data before client involvement
- Manage service recovery for high-value accounts
- Collaborate with Sales, Product, and Risk
- Identify and fix process friction
- Rewrite and update standard operating procedures
- Maintain a global single source of truth
- Reproduce and document technical errors
- Create clean bug reports for Engineering
- Configure card types for specialized verticals
- Set up entity-specific spending limits
- Troubleshoot data sync errors with DATEV and Xero
- Align client configurations with business models
Education
High school diploma
Languages
German – Business FluentEnglish – Business Fluent
Tools & Technologies
HubSpotZendeskSalesforceAPIsAccounting Integrations
Benefits
Competitive Pay
- •Attractive remuneration
Other Benefits
- •Knowledge exchange and excellence
- •Interview accessibility support
Informal Culture
- •Flat hierarchy
- •Relaxed, professional atmosphere
Job Security
- •Transparent communication
Learning & Development
- •Talent development opportunities
Flexible Working
- •Flexible work
- •Remote work possibility
Public Transport Subsidies
- •Monthly mobility benefit
Healthcare & Fitness
- •Wellhub Membership
Additional Allowances
- •Company card monthly allowance
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Pliant and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Pliant
Industry
FinancialServices
Description
The company is a European fintech specializing in B2B payment solutions, helping businesses streamline spending and improve cash flow.
Not a perfect match?
- Moss
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