Apaleo
Junior Customer Onboarding Manager- German Speaking(m/w/x)
Full-timeWith HomeofficeJunior
München
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BEBella & Bona
Customer Support Specialist (German Speaker)(m/w/x)
München, Berlin
Full-timeWith Home OfficeJunior
Nejo AI Summary
Handling German B2B inquiries for a workplace food program via email, phone, chat. Coordinating with operations and logistics. Native German C2 level and 1-3 years B2B support experience required. Flexible work setup.
Requirements
- Native or fluent German, C2 level
- Good English communication skills
- 1 to 3 years of experience in Customer Support or B2B experience
- Experience with SLAs and performance targets
- Structured and analytical mindset
- Strong problem-solving skills
- Customer-first mindset and accountability
- Experience with Zendesk, HubSpot, or Intercom
- Experience in support documentation development
- Familiarity with CSAT or NPS tracking
Tasks
- Handle German-language B2B inquiries via email, phone, and chat
- Maintain defined Service Level Agreements for response and resolution times
- Manage ticket queues to meet performance targets
- Assist corporate clients with orders and escalations
- Coordinate with Operations, Logistics, and Tech teams
- Take ownership of proactive escalation management
- Identify root causes and develop preventive action plans
- Document cases accurately within the CRM system
- Improve internal support processes and the knowledge base
- Track key KPIs including CSAT and resolution rates
- Support client retention through high-quality service delivery
Work Experience
- 1 - 3 years
Education
- High school diploma
Languages
- German – Native
- English – Business Fluent
Tools & Technologies
- Zendesk
- HubSpot
- Intercom
- CSAT
- NPS
Benefits
Startup Environment
- Fast-growing startup environment
Purpose-Driven Work
- Direct impact on customer experience
Competitive Pay
- Competitive salary
Flexible Working
- Hybrid and flexible work setup
Informal Culture
- Dynamic and international team
Free or Subsidized Food
- Free or discounted Bella & Bona meals
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Bella & Bona and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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BEBella & Bona
Customer Support Specialist (German Speaker)(m/w/x)
München, Berlin
Full-timeWith Home OfficeJunior
Nejo AI Summary
Handling German B2B inquiries for a workplace food program via email, phone, chat. Coordinating with operations and logistics. Native German C2 level and 1-3 years B2B support experience required. Flexible work setup.
Requirements
- Native or fluent German, C2 level
- Good English communication skills
- 1 to 3 years of experience in Customer Support or B2B experience
- Experience with SLAs and performance targets
- Structured and analytical mindset
- Strong problem-solving skills
- Customer-first mindset and accountability
- Experience with Zendesk, HubSpot, or Intercom
- Experience in support documentation development
- Familiarity with CSAT or NPS tracking
Tasks
- Handle German-language B2B inquiries via email, phone, and chat
- Maintain defined Service Level Agreements for response and resolution times
- Manage ticket queues to meet performance targets
- Assist corporate clients with orders and escalations
- Coordinate with Operations, Logistics, and Tech teams
- Take ownership of proactive escalation management
- Identify root causes and develop preventive action plans
- Document cases accurately within the CRM system
- Improve internal support processes and the knowledge base
- Track key KPIs including CSAT and resolution rates
- Support client retention through high-quality service delivery
Work Experience
- 1 - 3 years
Education
- High school diploma
Languages
- German – Native
- English – Business Fluent
Tools & Technologies
- Zendesk
- HubSpot
- Intercom
- CSAT
- NPS
Benefits
Startup Environment
- Fast-growing startup environment
Purpose-Driven Work
- Direct impact on customer experience
Competitive Pay
- Competitive salary
Flexible Working
- Hybrid and flexible work setup
Informal Culture
- Dynamic and international team
Free or Subsidized Food
- Free or discounted Bella & Bona meals
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Bella & Bona and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Bella & Bona
Industry
Food
Description
The company is a venture-capital-backed food-tech company offering a workplace food program that employees enjoy every day.
Not a perfect match?
- Apaleo
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