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KO
Kombo
2mo ago

Technical Support Engineer(m/w/x)

Berlin
Full-timeOn-siteExperienced

Description

As a Technical Support Engineer, you will bridge the gap between customers and the product team by troubleshooting integration issues and providing clear guidance. This role involves collaborating with engineers, improving documentation, and enhancing support processes.

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Requirements

  • •Technical aptitude and problem-solving skills
  • •Solid technical background in software engineering
  • •Ability to read code and understand data flows
  • •Clear communication skills for technical concepts
  • •Empathy and patience in problem-solving
  • •Autonomy and initiative in project management
  • •Preference for structured, high-performance environments
  • •Prior experience in technical support (advantageous)
  • •Experience with APIs (REST, SOAP, OAuth), Node.js, TypeScript, SQL, GCP

Work Experience

approx. 1 - 4 years

Tasks

  • •Investigate API integrations and data-sync issues
  • •Debug authentication flows using OAuth and API keys
  • •Assist customer engineers via Slack, email, and video calls
  • •Collaborate with Product and Engineering to escalate bugs
  • •Relay customer feedback to shape fix priorities
  • •Create and maintain internal and external documentation
  • •Set up tooling and automation to enhance support capabilities
  • •Debug new hire syncing issues from customer ATS
  • •Resolve OAuth 2.0 connection flow issues
  • •Identify and clarify misunderstood API parameters
  • •Build dashboards to monitor integration health
  • •Implement new features based on findings

Tools & Technologies

APIs (REST)APIs (SOAP)OAuthNode.jsTypeScriptSQLGCP

Languages

English – Business Fluent

Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Kombo and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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