Leitwerk AG Jobportal
Mitarbeiter IT-ServiceDesk/Fieldservice(m/w/x)
Full-timeOn-siteExperienced
Freiburg im Breisgau, Karlsruhe, Hechingen, Frankfurt am Main
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The AI Job Search Engine
RE
RevalizeTechnical Customer Support Representative(m/w/x)
Karlsruhe
Full-timeOn-siteExperienced
AI/ML
Description
You will provide high-level technical support for the company's proprietary software, ensuring customer success by resolving complex issues and maintaining detailed functional documentation.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •Two years customer-facing technical support experience
- •Experience troubleshooting complex software issues
- •Technical support experience of SaaS applications
- •Proficiency in German and English
- •Analytical thinking and problem-solving skills
- •Professional customer communication skills
- •Experience creating AI prompts
- •Experience with 3D CAD systems preferred
- •Knowledge of Salesforce and Atlassian Suite
- •Understanding of networking topologies and protocols
- •Mac, iOS, and Android knowledge preferred
- •Bachelor's Degree or equivalent preferred
- •Ability to excel in high-paced environments
Education
Bachelor's degree
OR
Vocational certification
Work Experience
2 years
Tasks
- •Provide excellent service to customers and teammates
- •Support incoming queries regarding proprietary software solutions
- •Identify and prioritize end-user issues for resolution
- •Reproduce problems and create complex test cases
- •Follow established customer service and documentation standards
- •Solve support requests and escalate issues appropriately
- •Author and improve knowledgebase articles and FAQs
- •Perform software installations and application setups
Tools & Technologies
SaaSAI prompts3D CADSalesforceAtlassian SuiteMaciOSAndroid
Languages
German – Business Fluent
English – Business Fluent
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Revalize and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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RE
RevalizeTechnical Customer Support Representative(m/w/x)
Karlsruhe
Full-timeOn-siteExperienced
AI/ML
New Job?Nejo!
The AI Job Search Engine
Description
You will provide high-level technical support for the company's proprietary software, ensuring customer success by resolving complex issues and maintaining detailed functional documentation.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •Two years customer-facing technical support experience
- •Experience troubleshooting complex software issues
- •Technical support experience of SaaS applications
- •Proficiency in German and English
- •Analytical thinking and problem-solving skills
- •Professional customer communication skills
- •Experience creating AI prompts
- •Experience with 3D CAD systems preferred
- •Knowledge of Salesforce and Atlassian Suite
- •Understanding of networking topologies and protocols
- •Mac, iOS, and Android knowledge preferred
- •Bachelor's Degree or equivalent preferred
- •Ability to excel in high-paced environments
Education
Bachelor's degree
OR
Vocational certification
Work Experience
2 years
Tasks
- •Provide excellent service to customers and teammates
- •Support incoming queries regarding proprietary software solutions
- •Identify and prioritize end-user issues for resolution
- •Reproduce problems and create complex test cases
- •Follow established customer service and documentation standards
- •Solve support requests and escalate issues appropriately
- •Author and improve knowledgebase articles and FAQs
- •Perform software installations and application setups
Tools & Technologies
SaaSAI prompts3D CADSalesforceAtlassian SuiteMaciOSAndroid
Languages
German – Business Fluent
English – Business Fluent
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Revalize and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Revalize
Industry
Manufacturing
Description
The company is the world's leading provider of industry-specific software solutions that help manufacturers optimize revenue.
Not a perfect match?
- Leitwerk AG Jobportal
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