Tipico
Customer Research Analyst - Customer Experience Fokus(m/w/x)
Full-timeOn-siteExperienced
Karlsruhe
New Job?Nejo!
The AI Job Search Engine
TI
TipicoResearch Specialist Customer Experience - German Speaking(m/w/x)
Karlsruhe
Full-timeOn-siteExperienced
Description
In this role, you will uncover valuable insights that enhance customer experience and inform product strategies. Your work will involve designing research projects, analyzing data, and collaborating with various teams to drive improvements in customer satisfaction and engagement.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •Excellent written and spoken English and German
- •Research expertise in qualitative and quantitative methods
- •Proficiency with survey and analytics tools
- •2+ years in customer research or UX insights
- •University degree in Marketing Research, Data Analytics, Psychology, Business, or related field
- •Ability to synthesize complex data into clear narratives
- •Strong interpersonal skills and cross-functional collaboration
- •Experience with data visualization, regression, and trend analysis
Education
Bachelor's degree
Work Experience
2 years
Tasks
- •Design customer experience research projects
- •Conduct qualitative and quantitative research
- •Analyze customer behaviors and motivations
- •Translate data into actionable recommendations
- •Connect research findings with operational data
- •Identify key drivers of customer satisfaction
- •Integrate insights with FullStory for behavior analysis
- •Develop data-driven reports and dashboards
- •Present findings to stakeholders
- •Collaborate with Product, CX, and Data teams
- •Prioritize improvements based on customer impact
- •Partner with third-party research agencies
- •Build analytical models linking sentiment and performance
Tools & Technologies
QualtricsUseberryFullStoryExcelPower BIDomoSQL
Languages
English – Business Fluent
German – Business Fluent
Benefits
Other Benefits
- •Relocation support
Company Bike
- •Business bike leasing
Retirement Plans
- •Corporate pension scheme
Healthcare & Fitness
- •Access to eGym
Modern Office
- •Modern offices
Social Impact
- •Sponsored charity events
Startup Environment
- •Supportive environment
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Tipico and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Not a perfect match?
- Tipico
Voice of the Customer Analyst - Customer Experience Fokus(m/w/x)
Full-timeOn-siteExperiencedKarlsruhe - Revalize
Technical Customer Support Representative(m/w/x)
Full-timeOn-siteExperiencedKarlsruhe - HARMAN
Business Operations Manager(m/w/x)
Full-timeOn-siteSeniorGarching bei München, Karlsbad - Tipico
(AWS) Site Reliability Engineer (Java Platform)(m/w/x)
Full-timeOn-siteExperiencedKarlsruhe
TI
TipicoResearch Specialist Customer Experience - German Speaking(m/w/x)
Karlsruhe
Full-timeOn-siteExperienced
New Job?Nejo!
The AI Job Search Engine
Description
In this role, you will uncover valuable insights that enhance customer experience and inform product strategies. Your work will involve designing research projects, analyzing data, and collaborating with various teams to drive improvements in customer satisfaction and engagement.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •Excellent written and spoken English and German
- •Research expertise in qualitative and quantitative methods
- •Proficiency with survey and analytics tools
- •2+ years in customer research or UX insights
- •University degree in Marketing Research, Data Analytics, Psychology, Business, or related field
- •Ability to synthesize complex data into clear narratives
- •Strong interpersonal skills and cross-functional collaboration
- •Experience with data visualization, regression, and trend analysis
Education
Bachelor's degree
Work Experience
2 years
Tasks
- •Design customer experience research projects
- •Conduct qualitative and quantitative research
- •Analyze customer behaviors and motivations
- •Translate data into actionable recommendations
- •Connect research findings with operational data
- •Identify key drivers of customer satisfaction
- •Integrate insights with FullStory for behavior analysis
- •Develop data-driven reports and dashboards
- •Present findings to stakeholders
- •Collaborate with Product, CX, and Data teams
- •Prioritize improvements based on customer impact
- •Partner with third-party research agencies
- •Build analytical models linking sentiment and performance
Tools & Technologies
QualtricsUseberryFullStoryExcelPower BIDomoSQL
Languages
English – Business Fluent
German – Business Fluent
Benefits
Other Benefits
- •Relocation support
Company Bike
- •Business bike leasing
Retirement Plans
- •Corporate pension scheme
Healthcare & Fitness
- •Access to eGym
Modern Office
- •Modern offices
Social Impact
- •Sponsored charity events
Startup Environment
- •Supportive environment
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Tipico and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Tipico
Industry
Other
Description
Das Unternehmen ist der führende Sportwettenanbieter in Deutschland und eines der dynamischsten Tech-Unternehmen der Branche.
Not a perfect match?
- Tipico
Customer Research Analyst - Customer Experience Fokus(m/w/x)
Full-timeOn-siteExperiencedKarlsruhe - Tipico
Voice of the Customer Analyst - Customer Experience Fokus(m/w/x)
Full-timeOn-siteExperiencedKarlsruhe - Revalize
Technical Customer Support Representative(m/w/x)
Full-timeOn-siteExperiencedKarlsruhe - HARMAN
Business Operations Manager(m/w/x)
Full-timeOn-siteSeniorGarching bei München, Karlsbad - Tipico
(AWS) Site Reliability Engineer (Java Platform)(m/w/x)
Full-timeOn-siteExperiencedKarlsruhe