Tipico
Customer Research Analyst - Customer Experience Fokus(m/w/x)
Full-timeOn-siteExperienced
Karlsruhe
New Job?Nejo!
The AI Job Search Engine
TI
TipicoVoice of the Customer Analyst - Customer Experience Fokus(m/w/x)
Karlsruhe
Full-timeOn-siteExperienced
Description
In this role, you will uncover valuable insights into customer experiences by conducting research and analyzing data. Your work will directly influence product decisions and enhance customer satisfaction, making a real impact on the company's strategies.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •Strong command of qualitative and quantitative methods
- •Proficiency with survey and analytics tools
- •2+ years in customer research or UX insights
- •University degree in Marketing Research, Data Analytics, Psychology, Business, or related field
- •Excellent written and spoken English and German
- •Ability to synthesize complex data into clear narratives
- •Strong interpersonal skills and ability to influence decisions
- •Experience linking research findings with operational and behavioral data
Education
Bachelor's degree
Work Experience
2 years
Tasks
- •Design and execute customer experience research projects
- •Analyze qualitative and quantitative research data
- •Translate data into actionable recommendations
- •Collaborate with teams to connect research findings with data
- •Conduct surveys, usability tests, and interviews
- •Represent customer needs in strategic decisions
- •Analyze customer feedback to identify satisfaction drivers
- •Integrate insights with FullStory for customer behavior analysis
- •Develop and present data-driven reports and dashboards
- •Prioritize improvements based on customer impact
- •Partner with research agencies for project execution
- •Build analytical models linking sentiment and product usage
Tools & Technologies
QualtricsUseberryFullStoryExcelPower BIDomoSQL
Languages
English – Business Fluent
German – Business Fluent
Benefits
Mentorship & Coaching
- •Personal and professional growth
Other Benefits
- •Relocation support
Company Bike
- •Business bike leasing
Retirement Plans
- •Corporate pension scheme
Healthcare & Fitness
- •Access to eGym
Modern Office
- •Modern offices
Social Impact
- •Sponsored charity events
Startup Environment
- •Supportive environment
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Tipico and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Not a perfect match?
- Tipico
Research Specialist Customer Experience - German Speaking(m/w/x)
Full-timeOn-siteExperiencedKarlsruhe - DYMATRIX
Product Owner(m/w/x)
Full-time/Part-timeOn-siteJuniorKarlsruhe - Revalize
Technical Customer Support Representative(m/w/x)
Full-timeOn-siteExperiencedKarlsruhe - Daedalus GmbH
Product Manager(m/w/x)
Full-timeOn-siteManagementKarlsruhe
TI
TipicoVoice of the Customer Analyst - Customer Experience Fokus(m/w/x)
Karlsruhe
Full-timeOn-siteExperienced
New Job?Nejo!
The AI Job Search Engine
Description
In this role, you will uncover valuable insights into customer experiences by conducting research and analyzing data. Your work will directly influence product decisions and enhance customer satisfaction, making a real impact on the company's strategies.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •Strong command of qualitative and quantitative methods
- •Proficiency with survey and analytics tools
- •2+ years in customer research or UX insights
- •University degree in Marketing Research, Data Analytics, Psychology, Business, or related field
- •Excellent written and spoken English and German
- •Ability to synthesize complex data into clear narratives
- •Strong interpersonal skills and ability to influence decisions
- •Experience linking research findings with operational and behavioral data
Education
Bachelor's degree
Work Experience
2 years
Tasks
- •Design and execute customer experience research projects
- •Analyze qualitative and quantitative research data
- •Translate data into actionable recommendations
- •Collaborate with teams to connect research findings with data
- •Conduct surveys, usability tests, and interviews
- •Represent customer needs in strategic decisions
- •Analyze customer feedback to identify satisfaction drivers
- •Integrate insights with FullStory for customer behavior analysis
- •Develop and present data-driven reports and dashboards
- •Prioritize improvements based on customer impact
- •Partner with research agencies for project execution
- •Build analytical models linking sentiment and product usage
Tools & Technologies
QualtricsUseberryFullStoryExcelPower BIDomoSQL
Languages
English – Business Fluent
German – Business Fluent
Benefits
Mentorship & Coaching
- •Personal and professional growth
Other Benefits
- •Relocation support
Company Bike
- •Business bike leasing
Retirement Plans
- •Corporate pension scheme
Healthcare & Fitness
- •Access to eGym
Modern Office
- •Modern offices
Social Impact
- •Sponsored charity events
Startup Environment
- •Supportive environment
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Tipico and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Tipico
Industry
IT
Description
Das Unternehmen ist der führende Sportwettenanbieter in Deutschland und eines der dynamischsten Tech-Unternehmen der Branche.
Not a perfect match?
- Tipico
Customer Research Analyst - Customer Experience Fokus(m/w/x)
Full-timeOn-siteExperiencedKarlsruhe - Tipico
Research Specialist Customer Experience - German Speaking(m/w/x)
Full-timeOn-siteExperiencedKarlsruhe - DYMATRIX
Product Owner(m/w/x)
Full-time/Part-timeOn-siteJuniorKarlsruhe - Revalize
Technical Customer Support Representative(m/w/x)
Full-timeOn-siteExperiencedKarlsruhe - Daedalus GmbH
Product Manager(m/w/x)
Full-timeOn-siteManagementKarlsruhe