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RE
Reonic
yesterday

Technical Customer Success Manager - Italy(m/w/x)

Berlin
Full-timeOn-siteExperienced
Green Job

Description

You will drive the company's mission by guiding B2B customers through technical challenges and collaborating with engineers to refine software solutions for the renewable energy sector.

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Requirements

  • C2-level Italian proficiency
  • Experience in B2B SaaS customer service
  • Technical background in engineering
  • Previous experience in start-up ecosystem
  • Motivation to drive change in renewables
  • Excellent communication and presentation abilities

Education

Vocational certification

Work Experience

approx. 1 - 4 years

Tasks

  • Act as the primary contact for B2B customers
  • Resolve technical issues following contract signatures
  • Guide customers through solar and heat pump system questions
  • Collaborate with developers to enhance software using customer feedback
  • Improve customer experience via calls and support chat
  • Identify technical bottlenecks alongside the engineering team
  • Plan and implement strategic growth and innovation projects

Tools & Technologies

B2B SaaS

Languages

ItalianNative

EnglishBusiness Fluent

Benefits

Healthcare & Fitness

  • Gym membership

Snacks & Drinks

  • Coffee

Team Events

  • Regular team events

Modern Equipment

  • MacBook
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Reonic and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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