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REReonic

Technical Customer Success Manager - Italy(m/w/x)

Berlin
Full-timeOn-siteExperienced
Green Job

Guiding B2B customers on solar and heat pump systems, enhancing software with developer collaboration at a renewable tech firm. C2 Italian proficiency and engineering technical background required. Direct collaboration with developers on product enhancement.

Requirements

  • C2-level Italian proficiency
  • Experience in B2B SaaS customer service
  • Technical background in engineering
  • Previous experience in start-up ecosystem
  • Motivation to drive change in renewables
  • Excellent communication and presentation abilities

Tasks

  • Act as the primary contact for B2B customers
  • Resolve technical issues following contract signatures
  • Guide customers through solar and heat pump system questions
  • Collaborate with developers to enhance software using customer feedback
  • Improve customer experience via calls and support chat
  • Identify technical bottlenecks alongside the engineering team
  • Plan and implement strategic growth and innovation projects

Work Experience

  • approx. 1 - 4 years

Education

  • Vocational certification

Languages

  • ItalianNative
  • EnglishBusiness Fluent

Tools & Technologies

  • B2B SaaS

Benefits

Healthcare & Fitness

  • Gym membership

Snacks & Drinks

  • Coffee

Team Events

  • Regular team events

Modern Equipment

  • MacBook
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Reonic and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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