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RE
Reonic
19d ago

Technical Customer Success Manager - DACH(m/w/x)

Augsburg, Berlin
Full-timeOn-siteExperienced
Green Job

Description

In this role, you will be the key contact for B2B customers, assisting them in navigating technical challenges and enhancing their experience with renewable technology solutions. Your work will directly contribute to customer satisfaction and overall growth.

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Requirements

  • •C2-level German proficiency
  • •Experience in B2B SaaS customer service or success
  • •Technical background in engineering
  • •Previous experience in the start-up ecosystem
  • •Motivation to drive change in renewables
  • •Excellent communication and presentation abilities in German and English

Education

Bachelor's degree

Work Experience

approx. 1 - 4 years

Tasks

  • •Serve as the primary contact for B2B customers in the German market
  • •Address technical issues promptly after contract signing
  • •Guide customers through technical inquiries about our system and renewable technologies
  • •Collaborate with the development team to incorporate customer feedback into software improvements
  • •Enhance customer experience through daily support calls and chat assistance
  • •Identify technical bottlenecks and work with the engineering team to improve solutions
  • •Plan and implement strategic projects to drive growth and innovation at Reonic

Languages

German – Business Fluent

English – Business Fluent

Benefits

Competitive Pay

  • •Competitive pay

Career Advancement

  • •Opportunities for personal and professional growth

Startup Environment

  • •Freedom to innovate

Healthcare & Fitness

  • •Gym membership

Snacks & Drinks

  • •Coffee

Team Events

  • •Regular team events

Modern Equipment

  • •MacBook
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Reonic and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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