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Account Manager - Germany(m/w/x)
Guiding German energy installers on a heat pump operating system, translating feedback for product teams. B2B Customer Success or Service experience required, technical background preferred. Gym membership.
Requirements
- Experience in B2B Customer Success or Customer Service
- Comfort in direct customer conversations
- Technical or process-oriented background
- Startup experience as a plus
- Ability to operate with ambiguity and speed
- Motivation to drive change in renewables
- Excellent communication and presentation skills
- German (C2) and fluent English
Tasks
- Act as the primary contact for German B2B customers
- Guide energy installers from onboarding to long-term success
- Translate customer feedback into clear product requirements
- Collaborate with Product and Tech teams on improvements
- Streamline processes to enhance the customer experience
- Identify and drive upsell and expansion opportunities
- Coordinate with Sales to increase seat and module adoption
- Execute customer projects to improve product usage
- Conduct training sessions and Quarterly Business Reviews
- Develop rollout playbooks to drive measurable outcomes
Education
- Vocational certification
Languages
- German – Native
- English – Business Fluent
Benefits
Other Benefits
- Real ownership
Startup Environment
- Short decision paths
- Fast iteration cycles
Healthcare & Fitness
- Gym membership
Snacks & Drinks
- Coffee and drinks
Team Events
- Team events
Modern Equipment
- MacBook
Competitive Pay
- Competitive compensation
Not a perfect match?
- ReonicFull-timeOn-siteExperiencedAugsburg, Berlin
- Reonic
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Account Manager - Germany(m/w/x)
Guiding German energy installers on a heat pump operating system, translating feedback for product teams. B2B Customer Success or Service experience required, technical background preferred. Gym membership.
Requirements
- Experience in B2B Customer Success or Customer Service
- Comfort in direct customer conversations
- Technical or process-oriented background
- Startup experience as a plus
- Ability to operate with ambiguity and speed
- Motivation to drive change in renewables
- Excellent communication and presentation skills
- German (C2) and fluent English
Tasks
- Act as the primary contact for German B2B customers
- Guide energy installers from onboarding to long-term success
- Translate customer feedback into clear product requirements
- Collaborate with Product and Tech teams on improvements
- Streamline processes to enhance the customer experience
- Identify and drive upsell and expansion opportunities
- Coordinate with Sales to increase seat and module adoption
- Execute customer projects to improve product usage
- Conduct training sessions and Quarterly Business Reviews
- Develop rollout playbooks to drive measurable outcomes
Education
- Vocational certification
Languages
- German – Native
- English – Business Fluent
Benefits
Other Benefits
- Real ownership
Startup Environment
- Short decision paths
- Fast iteration cycles
Healthcare & Fitness
- Gym membership
Snacks & Drinks
- Coffee and drinks
Team Events
- Team events
Modern Equipment
- MacBook
Competitive Pay
- Competitive compensation
About the Company
autarc
Industry
EnergyAutomation
Description
The company is developing the leading operating system for heat pump installers, enabling a more digital and efficient installation process.
Not a perfect match?
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