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AUautarc

Account Manager - Germany(m/w/x)

Berlin
Full-timeOn-siteExperienced
Green Job

Guiding German energy installers on a heat pump operating system, translating feedback for product teams. B2B Customer Success or Service experience required, technical background preferred. Gym membership.

Requirements

  • Experience in B2B Customer Success or Customer Service
  • Comfort in direct customer conversations
  • Technical or process-oriented background
  • Startup experience as a plus
  • Ability to operate with ambiguity and speed
  • Motivation to drive change in renewables
  • Excellent communication and presentation skills
  • German (C2) and fluent English

Tasks

  • Act as the primary contact for German B2B customers
  • Guide energy installers from onboarding to long-term success
  • Translate customer feedback into clear product requirements
  • Collaborate with Product and Tech teams on improvements
  • Streamline processes to enhance the customer experience
  • Identify and drive upsell and expansion opportunities
  • Coordinate with Sales to increase seat and module adoption
  • Execute customer projects to improve product usage
  • Conduct training sessions and Quarterly Business Reviews
  • Develop rollout playbooks to drive measurable outcomes

Education

  • Vocational certification

Languages

  • GermanNative
  • EnglishBusiness Fluent

Benefits

Other Benefits

  • Real ownership

Startup Environment

  • Short decision paths
  • Fast iteration cycles

Healthcare & Fitness

  • Gym membership

Snacks & Drinks

  • Coffee and drinks

Team Events

  • Team events

Modern Equipment

  • MacBook

Competitive Pay

  • Competitive compensation
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of autarc and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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