Technical Client Services Manager(m/w/x)

Description

You assist clients with technical support and problem resolution, ensuring effective communication and strong relationships. Your role involves analyzing issues, developing solutions, and documenting interactions to improve customer satisfaction.

Requirements

• •Completed degree in IT or equivalent
• •Good understanding of IT concepts
• •Experience in customer service is a plus
• •Strong service orientation
• •Structured working style and hands-on mentality
• •Ability to explain technical issues simply
• •Fluent German and business fluent English
• •Bachelor's degree preferred
• •Minimum 2 years of equivalent experience
• •Good understanding of IT concepts
• •Work experience in client services
• •Excellent customer service skills
• •Good organizational skills under pressure
• •Ability to communicate technical information
• •Self-motivated with high output
• •High level of spoken and written English and German

Tasks

• •Support customers with technical inquiries.
• •Analyze technical issues to identify causes.
• •Develop solutions based on problem analysis.
• •Coordinate escalation of complex issues.
• •Maintain strong relationships with customers.
• •Document customer interactions in ticketing system.
• •Provide excellent service to all customers.
• •Build relationships with key client intermediaries.
• •Resolve technical and workflow issues promptly.
• •Assist clients with hardware infrastructure issues.
• •Identify software bugs and collaborate on fixes.
• •Manage escalation process for unresolved incidents.
• •Investigate and manage trading-related problems.
• •Perform regression testing on products and features.
• •Assist clients with 'go live' and technical issues.
• •Share up-to-date knowledge of products and services.

Tools & Technologies

Benefits