Utimaco TS GmbH
Senior C++ Development Engineer(m/w/x)
Full-timeOn-siteSenior
Aachen
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UT
Utimaco IS GmbHCustomer Success Engineer (Support Engineer)(m/w/x)
Aachen, Düsseldorf, Neu-Isenburg
Full-timeOn-siteSenior
Description
In this role, you will focus on delivering exceptional customer experiences by solving problems and enhancing support quality. Your day-to-day responsibilities will involve collaborating with customers, managing support cases, and continuously improving the support infrastructure.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •University degree with technical focus or similar background
- •Basic programming skills using Java, C, or C++
- •Basic knowledge of cryptography
- •TCP/IP networking knowledge
- •Cooperative, communicative, service and solution-oriented
- •Very good English communication skills
- •Experience with ERP and CRM systems
Education
Bachelor's degree
Work Experience
5 years
Tasks
- •Ensure an excellent customer experience in collaboration with customers and partners
- •Support customers and partners in problem-solving to achieve high satisfaction
- •Continuously improve support quality and infrastructure
- •Act as a knowledgeable partner in support cases
- •Handle 1st, 2nd, and 3rd level support cases
- •Simulate customer problems in the TestLab and implement testing programs for L3 support
- •Manage root cause analysis for RMA cases
- •Maintain and enhance the support infrastructure, including the knowledge base and support portal
- •Collaborate with global support colleagues and other internal and external teams
Tools & Technologies
JavaCC++
Languages
English – Business Fluent
Benefits
Informal Culture
- •Open and friendly corporate culture
Retirement Plans
- •Support for future plans with company pension scheme
Flexible Working
- •Flexible working model
Bonuses & Incentives
- •Special payments on anniversaries
More Vacation Days
- •Additional vacation days on special occasions
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Utimaco IS GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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UT
Utimaco IS GmbHCustomer Success Engineer (Support Engineer)(m/w/x)
Aachen, Düsseldorf, Neu-Isenburg
Full-timeOn-siteSenior
New Job?Nejo!
The AI Job Search Engine
Description
In this role, you will focus on delivering exceptional customer experiences by solving problems and enhancing support quality. Your day-to-day responsibilities will involve collaborating with customers, managing support cases, and continuously improving the support infrastructure.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •University degree with technical focus or similar background
- •Basic programming skills using Java, C, or C++
- •Basic knowledge of cryptography
- •TCP/IP networking knowledge
- •Cooperative, communicative, service and solution-oriented
- •Very good English communication skills
- •Experience with ERP and CRM systems
Education
Bachelor's degree
Work Experience
5 years
Tasks
- •Ensure an excellent customer experience in collaboration with customers and partners
- •Support customers and partners in problem-solving to achieve high satisfaction
- •Continuously improve support quality and infrastructure
- •Act as a knowledgeable partner in support cases
- •Handle 1st, 2nd, and 3rd level support cases
- •Simulate customer problems in the TestLab and implement testing programs for L3 support
- •Manage root cause analysis for RMA cases
- •Maintain and enhance the support infrastructure, including the knowledge base and support portal
- •Collaborate with global support colleagues and other internal and external teams
Tools & Technologies
JavaCC++
Languages
English – Business Fluent
Benefits
Informal Culture
- •Open and friendly corporate culture
Retirement Plans
- •Support for future plans with company pension scheme
Flexible Working
- •Flexible working model
Bonuses & Incentives
- •Special payments on anniversaries
More Vacation Days
- •Additional vacation days on special occasions
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Utimaco IS GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Utimaco IS GmbH
Industry
IT
Description
The company develops professional IT security solutions and is a global market leader in hardware security modules and compliance solutions.
Not a perfect match?
- Utimaco TS GmbH
Senior C++ Development Engineer(m/w/x)
Full-timeOn-siteSeniorAachen - Utimaco TS GmbH
C++ Development Engineer(m/w/x)
Full-timeOn-siteExperiencedfrom 65,000 / yearAachen - Utimaco IS GmbH
Hardware Quality Assurance Engineer(m/w/x)
Full-timeOn-siteNot specifiedAachen - Telecommunication Solutions
Quality Assurance Engineer(m/w/x)
Full-timeOn-siteExperiencedfrom 50,000 - 60,000 / yearAachen - ProCom Automation GmbH
Software Engineer(m/w/x)
Full-timeOn-siteExperiencedAachen