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0100 GBT Deutschland GmbH
18d ago

Client Account Manager(m/w/x)

Frankfurt am Main
Full-timeOn-siteExperienced

Description

You will drive success by managing key client relationships and optimizing travel programs. From analyzing spending to resolving traveler issues, you'll ensure cost-efficiency and high service quality.

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Requirements

  • 2-3 Jahre Erfahrung im Account Management
  • Hervorragende Kommunikationsfähigkeiten und Verhandlungssicheres Deutsch/Englisch
  • Kundenorientierung und Leidenschaft für Serviceexzellenz
  • Analytische Fähigkeiten und starke Organisationsfähigkeiten
  • Verkaufsgeschick und nachgewiesene Verhandlungsfähigkeit
  • Technische Kompetenz und schnelle Lernbereitschaft
  • Proaktive Problemlösungskompetenz und lösungsorientierte Ansätze
  • Teamfähigkeit und effektive Zusammenarbeit
  • Branchenkenntnisse in Business Travel vorteilhaft
  • Eigeninitiative, Selbstmotivation und kontinuierliche Lernbereitschaft
  • CV upload in English
  • 2-3 years experience in account management
  • Excellent communication skills and business fluency
  • Customer orientation and passion for service
  • Analytical skills and strong organizational skills
  • Sales skills and proven negotiation ability
  • Technical competency and willingness to learn
  • Problem-solving competency and creative approaches
  • Teamwork and ability to collaborate effectively
  • Business travel industry knowledge advantageous
  • Initiative, self-motivation, and learning agility

Work Experience

2 - 3 years

Tasks

  • Nurture key client relationships
  • Conduct regular client check-ins
  • Identify account growth opportunities
  • Ensure travel policy compliance
  • Analyze spending patterns for optimization
  • Reconcile monthly billing discrepancies
  • Verify charges against contracted rates
  • Process invoice approvals for payment
  • Resolve traveler inquiries and complaints
  • Troubleshoot booking and system issues
  • Generate and analyze travel reports
  • Track KPIs and cost savings
  • Present data insights to stakeholders
  • Coordinate with airlines and hotels
  • Negotiate rates with travel vendors
  • Conduct traveler training sessions
  • Distribute policy and program updates
  • Monitor spending against budgets
  • Implement cost-saving initiatives
  • Manage booking tool performance
  • Develop long-term account strategies
  • Prepare quarterly business reviews

Tools & Technologies

CRM systemsMicrosoft Office Suite

Languages

GermanBusiness Fluent

EnglishBusiness Fluent

Benefits

Healthcare & Fitness

  • Health and welfare insurance

Retirement Plans

  • Retirement programs

Generous Parental Leave

  • Parental leave
  • Adoption assistance

Mental Health Support

  • Wellbeing resources

Corporate Discounts

  • Travel perks

Learning & Development

  • Access to learning platform
  • Leadership courses

Career Advancement

  • Internal job opportunities

Other Benefits

  • Global inclusion groups
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of 0100 GBT Deutschland GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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