Mastercard
Manager, Customer Success(m/w/x)
Full-timeOn-siteExperienced
Frankfurt am Main
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NINielsenIQ
Customer Success Manager - German speaker(m/w/x)
Frankfurt am Main
Full-timeOn-siteExperienced
Nejo AI Summary
Managing key customer relationships for consumer intelligence insights, aligning solutions with client goals at global consumer intelligence provider. Regular travel to Stuttgart area required. Volunteer time off.
Requirements
- Regular travel to Stuttgart area
- Bachelor’s degree in Business, Marketing, or related field
- 3+ years experience in customer success or service
- Ability to analyse customer data and trends
- Understanding of product management
- Strong interpersonal and communication skills
- Excellent problem-solving and critical-thinking abilities
- Strong organisational and time management skills
- Familiarity with CRM and analytics software
- Negotiation skills for complex accounts
- Advanced degree in Business or Marketing
- Certification in Customer Success or CSM
- Experience in SaaS, technology, or FMCG
- Knowledge of customer success frameworks
- Experience with data analytics and reporting
- Experience in managing large enterprise-level accounts
- Proficiency in handling customer escalations
- Knowledge of Professional English and German
Tasks
- Manage and grow key customer relationships
- Act as the primary point of contact
- Proactively align solutions with customer goals
- Ensure high retention and satisfaction levels
- Communicate product improvement suggestions to developers
- Collaborate internally to resolve customer issues
- Execute strategies that drive product adoption
- Monitor health metrics and success KPIs
- Report customer outcomes to leadership
- Advocate for customer needs within the organization
- Onboard and train new clients
- Guide initial product setup and usage
- Conduct regular check-ins and business reviews
- Meet on-site with Stuttgart-area customers
- Identify upselling and cross-selling opportunities
- Optimize the customer lifecycle management process
- Deliver customized performance reports and insights
- Lead workshops and product demonstrations
- Develop customer success playbooks and resources
- Manage and resolve customer escalations quickly
Work Experience
- 3 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
- German – Business Fluent
Tools & Technologies
- CRM tools
- customer success platforms
- analytics software
- Success HACKER
- CSM certification
Benefits
Flexible Working
- Flexible working environment
Social Impact
- Volunteer time off
Learning & Development
- LinkedIn Learning
Mental Health Support
- Employee Assistance Program
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of NielsenIQ and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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NINielsenIQ
Customer Success Manager - German speaker(m/w/x)
Frankfurt am Main
Full-timeOn-siteExperienced
Nejo AI Summary
Managing key customer relationships for consumer intelligence insights, aligning solutions with client goals at global consumer intelligence provider. Regular travel to Stuttgart area required. Volunteer time off.
Requirements
- Regular travel to Stuttgart area
- Bachelor’s degree in Business, Marketing, or related field
- 3+ years experience in customer success or service
- Ability to analyse customer data and trends
- Understanding of product management
- Strong interpersonal and communication skills
- Excellent problem-solving and critical-thinking abilities
- Strong organisational and time management skills
- Familiarity with CRM and analytics software
- Negotiation skills for complex accounts
- Advanced degree in Business or Marketing
- Certification in Customer Success or CSM
- Experience in SaaS, technology, or FMCG
- Knowledge of customer success frameworks
- Experience with data analytics and reporting
- Experience in managing large enterprise-level accounts
- Proficiency in handling customer escalations
- Knowledge of Professional English and German
Tasks
- Manage and grow key customer relationships
- Act as the primary point of contact
- Proactively align solutions with customer goals
- Ensure high retention and satisfaction levels
- Communicate product improvement suggestions to developers
- Collaborate internally to resolve customer issues
- Execute strategies that drive product adoption
- Monitor health metrics and success KPIs
- Report customer outcomes to leadership
- Advocate for customer needs within the organization
- Onboard and train new clients
- Guide initial product setup and usage
- Conduct regular check-ins and business reviews
- Meet on-site with Stuttgart-area customers
- Identify upselling and cross-selling opportunities
- Optimize the customer lifecycle management process
- Deliver customized performance reports and insights
- Lead workshops and product demonstrations
- Develop customer success playbooks and resources
- Manage and resolve customer escalations quickly
Work Experience
- 3 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
- German – Business Fluent
Tools & Technologies
- CRM tools
- customer success platforms
- analytics software
- Success HACKER
- CSM certification
Benefits
Flexible Working
- Flexible working environment
Social Impact
- Volunteer time off
Learning & Development
- LinkedIn Learning
Mental Health Support
- Employee Assistance Program
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of NielsenIQ and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
NielsenIQ
Industry
Research
Description
Das Unternehmen ist der weltweit führende Anbieter von Verbraucherintelligenz und bietet umfassende Einblicke in das Kaufverhalten der Verbraucher.
Not a perfect match?
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