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MAMastercard

Manager, Customer Success(m/w/x)

Frankfurt am Main
Full-timeOn-siteExperienced

Cultivating customer partnerships for digital payment solutions across 200+ countries, leveraging Mastercard Services. Payments technology or cybersecurity knowledge essential. Extensive international client engagement.

Requirements

  • Skill in leveraging insights from market analysis
  • Knowledge of payments technology or cybersecurity
  • Experience using tools for data analytics and business intelligence
  • Ability to translate complex technical capabilities into solutions
  • Proficient in analyzing customer metrics
  • Successful track record of identifying opportunities for customers
  • Experience in creative thinking and innovative solutions
  • Enthusiasm for working in a diverse high performing team
  • Advanced experience with technology and financial services
  • English and German language skills

Tasks

  • Cultivate strong customer partnerships
  • Manage customer health and value realization
  • Identify optimization opportunities for customers
  • Articulate key performance indicators and insights
  • Leverage Mastercard Services to achieve customer goals
  • Identify opportunities for additional Mastercard products
  • Evaluate business models and partnerships for viability
  • Develop training materials and customer-facing playbooks
  • Translate technical capabilities into customer-centric solutions
  • Gather and report customer feedback on product gaps

Work Experience

  • approx. 1 - 4 years

Education

  • Bachelor's degreeOR
  • Master's degree

Languages

  • EnglishBusiness Fluent
  • GermanBusiness Fluent
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Mastercard and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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