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MA
MATRIX42
6mo ago

Technical 2nd Level Support Engineer - ITSM(m/w/x)

Frankfurt am Main
Full-timeWith Home OfficeExperienced

Description

You assist customers with ITSM-related issues, manage incident processing, and ensure user account administration while providing support to branch offices both domestically and internationally.

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Requirements

  • •Completed IT training or comparable qualification
  • •First professional experience in IT support
  • •Confident communication and teamwork ability
  • •Very good knowledge of Microsoft operating systems
  • •Knowledge of cloud services like Microsoft Azure
  • •Fluent in English; German appreciated
  • •Knowledge of network and Internet technologies
  • •First knowledge in scripting like PowerShell
  • •Experience in ITSM support

Education

Vocational certification

Work Experience

approx. 1 - 4 years

Tasks

  • •Support customers in the ITSM environment
  • •Process incidents and manage IT tickets
  • •Analyze problems and find solutions
  • •Administer user accounts across applications
  • •Support branch offices domestically and internationally

Tools & Technologies

Microsoft operating systemsMicrosoft AzurePowerShell

Languages

German – Basic

English – Business Fluent

Benefits

Learning & Development

  • •Learning & Development Opportunities

Social Impact

  • •Social Day for community events

Company Bike

  • •Bicycle leasing with insurance

Corporate Discounts

  • •Choice of additional benefits

Other Benefits

  • •And many more options available
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