MATRIX42
2nd Level Support Engineer UEM(m/w/x)
Full-timeWith HomeofficeExperienced
Frankfurt am Main
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MAMATRIX42
2nd Level ITSM Support Engineer(m/w/x)
Frankfurt am Main
Full-timeWith Home OfficeSenior
Nejo AI Summary
Resolving technical incidents within an ESM platform for IT and business processes. Cloud troubleshooting and ITSM tools experience required. Up to 6 additional days off for development, bicycle leasing.
Requirements
- Degree in IT, Computer Science, or related field
- Previous experience in technical support
- Very good knowledge of IT infrastructure, SQL Server/Databases, Active Directory, and Cloud services
- Experience with cloud troubleshooting and ITSM tools
- Familiarity with ITIL principles
- Strong problem-solving and communication skills
- Business German level and fluent in English
- Ability to manage multiple tasks in a dynamic environment
- Customer-oriented mindset
- Knowledge of network, Internet technologies, and their protocols
- First knowledge in scripting such as PowerShell
- Experience in ESM support
Tasks
- Manage technical incidents and ensure timely resolution
- Support customers in the ESM environment
- Act as the first contact for technical support
- Resolve incidents efficiently
- Troubleshoot issues in your solution area
- Escalate complex cases as needed
- Communicate effectively with customers and partners about issue status
- Document solutions and contribute to the knowledge base
- Collaborate with Cloud, Services, Engineering, and other internal teams
- Support process improvements
- Coordinate or escalate major incidents when necessary
Work Experience
- 5 - 7 years
Education
- Bachelor's degree
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- SQL Server
- Microsoft Azure
- Matrix42 solutions
- ITIL
- PowerShell
Benefits
More Vacation Days
- Up to 6 additional days off for development
Social Impact
- One Social Day
Company Bike
- Bicycle leasing
Other Benefits
- Choice of additional benefit
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of MATRIX42 and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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MAMATRIX42
2nd Level ITSM Support Engineer(m/w/x)
Frankfurt am Main
Full-timeWith Home OfficeSenior
Nejo AI Summary
Resolving technical incidents within an ESM platform for IT and business processes. Cloud troubleshooting and ITSM tools experience required. Up to 6 additional days off for development, bicycle leasing.
Requirements
- Degree in IT, Computer Science, or related field
- Previous experience in technical support
- Very good knowledge of IT infrastructure, SQL Server/Databases, Active Directory, and Cloud services
- Experience with cloud troubleshooting and ITSM tools
- Familiarity with ITIL principles
- Strong problem-solving and communication skills
- Business German level and fluent in English
- Ability to manage multiple tasks in a dynamic environment
- Customer-oriented mindset
- Knowledge of network, Internet technologies, and their protocols
- First knowledge in scripting such as PowerShell
- Experience in ESM support
Tasks
- Manage technical incidents and ensure timely resolution
- Support customers in the ESM environment
- Act as the first contact for technical support
- Resolve incidents efficiently
- Troubleshoot issues in your solution area
- Escalate complex cases as needed
- Communicate effectively with customers and partners about issue status
- Document solutions and contribute to the knowledge base
- Collaborate with Cloud, Services, Engineering, and other internal teams
- Support process improvements
- Coordinate or escalate major incidents when necessary
Work Experience
- 5 - 7 years
Education
- Bachelor's degree
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- SQL Server
- Microsoft Azure
- Matrix42 solutions
- ITIL
- PowerShell
Benefits
More Vacation Days
- Up to 6 additional days off for development
Social Impact
- One Social Day
Company Bike
- Bicycle leasing
Other Benefits
- Choice of additional benefit
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of MATRIX42 and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
MATRIX42
Industry
IT
Description
The company provides a platform for managing IT and business processes, enhancing productivity and security.
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