MATRIX42
2nd Level ITSM Support Engineer(m/w/x)
Full-timeWith HomeofficeSenior
Frankfurt am Main
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MAMATRIX42
2nd Level Support Engineer UEM(m/w/x)
Frankfurt am Main
Full-timeWith Home OfficeExperienced
Nejo AI Summary
Resolving technical incidents for customers in ESM environment. Very good IT infrastructure, SQL, and Cloud services knowledge required. Up to 6 additional development days, Social Day, bicycle leasing.
Requirements
- Degree in IT, Computer Science, or related field
- Previous experience in technical support
- Very good knowledge of IT infrastructure, SQL Server/Databases, and Cloud services
- Experience with Client Management software, remote assistance, and similar software
- Experience with cloud troubleshooting and UEM tools
- Familiarity with ITIL principles
- Strong problem-solving and communication skills
- Business German level and fluent in English
- Ability to manage multiple tasks in a dynamic environment
- Customer-oriented mindset
- Knowledge of network, Internet technologies, and their protocols
- First knowledge in scripting such as PowerShell
- Experience in ESM support
Tasks
- Support customers in the ESM environment
- Manage technical incidents and ensure timely resolution
- Act as the first contact for technical support
- Resolve incidents efficiently
- Troubleshoot issues in your solution area
- Escalate complex cases as needed
- Communicate effectively with customers and partners about issue status
- Document solutions and contribute to the knowledge base
- Collaborate with Cloud, Services, Engineering, and other internal teams
- Support process improvements
- Coordinate or escalate major incidents when necessary
Work Experience
- 2 - 5 years
Education
- Bachelor's degree
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- SQL Server
- Microsoft Azure
- PowerShell
- Matrix42 solutions
Benefits
More Vacation Days
- Up to 6 additional days off for personal or professional development
Social Impact
- Social Day for community assistance
Company Bike
- Bicycle leasing with contract and insurance
Additional Allowances
- Choice of additional benefit: fitness membership, job ticket, retirement plan, or monetary bonus
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of MATRIX42 and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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MAMATRIX42
2nd Level Support Engineer UEM(m/w/x)
Frankfurt am Main
Full-timeWith Home OfficeExperienced
Nejo AI Summary
Resolving technical incidents for customers in ESM environment. Very good IT infrastructure, SQL, and Cloud services knowledge required. Up to 6 additional development days, Social Day, bicycle leasing.
Requirements
- Degree in IT, Computer Science, or related field
- Previous experience in technical support
- Very good knowledge of IT infrastructure, SQL Server/Databases, and Cloud services
- Experience with Client Management software, remote assistance, and similar software
- Experience with cloud troubleshooting and UEM tools
- Familiarity with ITIL principles
- Strong problem-solving and communication skills
- Business German level and fluent in English
- Ability to manage multiple tasks in a dynamic environment
- Customer-oriented mindset
- Knowledge of network, Internet technologies, and their protocols
- First knowledge in scripting such as PowerShell
- Experience in ESM support
Tasks
- Support customers in the ESM environment
- Manage technical incidents and ensure timely resolution
- Act as the first contact for technical support
- Resolve incidents efficiently
- Troubleshoot issues in your solution area
- Escalate complex cases as needed
- Communicate effectively with customers and partners about issue status
- Document solutions and contribute to the knowledge base
- Collaborate with Cloud, Services, Engineering, and other internal teams
- Support process improvements
- Coordinate or escalate major incidents when necessary
Work Experience
- 2 - 5 years
Education
- Bachelor's degree
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- SQL Server
- Microsoft Azure
- PowerShell
- Matrix42 solutions
Benefits
More Vacation Days
- Up to 6 additional days off for personal or professional development
Social Impact
- Social Day for community assistance
Company Bike
- Bicycle leasing with contract and insurance
Additional Allowances
- Choice of additional benefit: fitness membership, job ticket, retirement plan, or monetary bonus
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of MATRIX42 and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
MATRIX42
Industry
IT
Description
The company provides a platform for managing IT and business processes, enhancing productivity and security.
Not a perfect match?
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