Boeing Distribution Services ISC GmbH
Customer Support Specialist(m/w/x)
Full-timeWith HomeofficeExperienced
Norderstedt
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BOBoeing Distribution Services ISC GmbH
Team Lead - Customer Support (Level 4)(m/w/x)
Norderstedt
Full-timeWith Home OfficeSenior
Nejo AI Summary
Resolving high-profile customer issues and provisioning spare parts in aerospace and defense distribution. Extensive SAP/ERP experience and 5+ years in aviation/logistics customer service required. 30 days vacation, childcare allowance.
Requirements
- Commercial training in wholesale, logistics, or higher education
- At least five years of experience in customer service or sales in aviation, logistics, or wholesale
- Good written and spoken English skills (Level B2 or higher)
- Experience in supervising employees
- Extensive experience with SAP or other ERP systems
- Proficiency in MS Office, especially Excel
- Excellent problem solving and analytical skills
- Previous experience with CRM tools like Salesforce
- Education/experience through advanced education and typically 5 or more years of related work experience
- Current legal authorization to work in Germany
Tasks
- Respond to high-profile customer issues
- Research situations and advise on resolutions
- Lead analysis and reviews of customer maintenance operations
- Provision spare parts requirements
- Evaluate competitors' products and services
- Manage internal customer service for after-sales activities
- Lead escalations with internal and external stakeholders
- Oversee order processing and administration
- Monitor deadlines in coordination with materials management
- Ensure on-time deliveries with the shipping department
- Facilitate development of part package proposals
- Support transactional sales with the sales department
- Advise customers on order status and changes
- Follow up on order improvements
- Create extended reports for upper leadership
- Identify and implement best practices with management
- Support and lead a team in resolving difficulties
Work Experience
- 5 years
Education
- Vocational certificationOR
- Bachelor's degree
Languages
- English – Business Fluent
Tools & Technologies
- SAP
- MS Office
- Salesforce
Benefits
More Vacation Days
- 30 days of paid vacation
Additional Allowances
- Capital-forming benefits
- Childcare allowance
Retirement Plans
- Company pension plan
Learning & Development
- Tailored training opportunities
Free or Subsidized Food
- Subsidized meals
Public Transport Subsidies
- Subsidy for HVV ProfiTicket
Parking & Commuter Benefits
- Free employee parking
- Free-to-use e-charging stations
Company Bike
- Bicycle leasing
Healthcare & Fitness
- Subsidized membership in EGYM Wellpass program
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Boeing Distribution Services ISC GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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BOBoeing Distribution Services ISC GmbH
Team Lead - Customer Support (Level 4)(m/w/x)
Norderstedt
Full-timeWith Home OfficeSenior
Nejo AI Summary
Resolving high-profile customer issues and provisioning spare parts in aerospace and defense distribution. Extensive SAP/ERP experience and 5+ years in aviation/logistics customer service required. 30 days vacation, childcare allowance.
Requirements
- Commercial training in wholesale, logistics, or higher education
- At least five years of experience in customer service or sales in aviation, logistics, or wholesale
- Good written and spoken English skills (Level B2 or higher)
- Experience in supervising employees
- Extensive experience with SAP or other ERP systems
- Proficiency in MS Office, especially Excel
- Excellent problem solving and analytical skills
- Previous experience with CRM tools like Salesforce
- Education/experience through advanced education and typically 5 or more years of related work experience
- Current legal authorization to work in Germany
Tasks
- Respond to high-profile customer issues
- Research situations and advise on resolutions
- Lead analysis and reviews of customer maintenance operations
- Provision spare parts requirements
- Evaluate competitors' products and services
- Manage internal customer service for after-sales activities
- Lead escalations with internal and external stakeholders
- Oversee order processing and administration
- Monitor deadlines in coordination with materials management
- Ensure on-time deliveries with the shipping department
- Facilitate development of part package proposals
- Support transactional sales with the sales department
- Advise customers on order status and changes
- Follow up on order improvements
- Create extended reports for upper leadership
- Identify and implement best practices with management
- Support and lead a team in resolving difficulties
Work Experience
- 5 years
Education
- Vocational certificationOR
- Bachelor's degree
Languages
- English – Business Fluent
Tools & Technologies
- SAP
- MS Office
- Salesforce
Benefits
More Vacation Days
- 30 days of paid vacation
Additional Allowances
- Capital-forming benefits
- Childcare allowance
Retirement Plans
- Company pension plan
Learning & Development
- Tailored training opportunities
Free or Subsidized Food
- Subsidized meals
Public Transport Subsidies
- Subsidy for HVV ProfiTicket
Parking & Commuter Benefits
- Free employee parking
- Free-to-use e-charging stations
Company Bike
- Bicycle leasing
Healthcare & Fitness
- Subsidized membership in EGYM Wellpass program
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Boeing Distribution Services ISC GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Boeing Distribution Services ISC GmbH
Industry
Aerospace
Description
The company strives to be the premier Parts Distributor in Aerospace and Defense, delivering unmatched quality, capability, and service.
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