Description

In this role, you will lead customer support efforts, addressing high-profile issues and ensuring seamless order processing for an international clientele. Your day-to-day responsibilities will involve collaborating with various teams to enhance service delivery and drive improvements.

Requirements

• •Commercial training in wholesale, logistics, or higher education
• •At least five years of experience in customer service or sales in aviation, logistics, or wholesale
• •Good written and spoken English skills (Level B2 or higher)
• •Experience in supervising employees
• •Extensive experience with SAP or other ERP systems
• •Proficiency in MS Office, especially Excel
• •Excellent problem solving and analytical skills
• •Previous experience with CRM tools like Salesforce
• •Education/experience through advanced education and typically 5 or more years of related work experience
• •Current legal authorization to work in Germany

Tasks

• •Respond to high-profile customer issues
• •Research situations and advise on resolutions
• •Lead analysis and reviews of customer maintenance operations
• •Provision spare parts requirements
• •Evaluate competitors' products and services
• •Manage internal customer service for after-sales activities
• •Lead escalations with internal and external stakeholders
• •Oversee order processing and administration
• •Monitor deadlines in coordination with materials management
• •Ensure on-time deliveries with the shipping department
• •Facilitate development of part package proposals
• •Support transactional sales with the sales department
• •Advise customers on order status and changes
• •Follow up on order improvements
• •Create extended reports for upper leadership
• •Identify and implement best practices with management
• •Support and lead a team in resolving difficulties

Tools & Technologies

Benefits