Skip to content
New Job?Nejo!

The AI Job Search Engine

BOBoeing Distribution Services ISC GmbH

Customer Support Specialist(m/w/x)

Norderstedt
Full-timeWith Home OfficeExperienced

You will drive the company's aviation supply chain by managing international orders and ensuring on-time deliveries through proactive coordination with customers and internal teams.

Requirements

  • Commercial training in logistics, wholesale, or related field
  • 2+ years customer service experience in aviation or wholesale
  • Initial experience in after sales and order resolution
  • Solid written and spoken English skills
  • Proficiency in common ERP and CRM tools (Desirable)
  • Proficiency with MS Office package and Excel (Desirable)
  • Familiarity with international customer bases (Desirable)
  • Ability to manage competing priorities (Desirable)
  • Enjoyment of customer contact and independent work (Desirable)
  • Legal authorization to work in Germany

Tasks

  • Support internal customers selling aviation consumables
  • Manage international accounts from order to payment
  • Ensure fulfillment of all agreed services
  • Process and administer customer orders
  • Monitor deadlines daily with materials and shipping
  • Ensure on-time delivery of spare parts
  • Update customers regularly on order status
  • Coordinate and manage order changes
  • Monitor returns and process customer complaints
  • Act as the primary contact for escalations
  • Resolve claims by involving appropriate stakeholders

Education

Vocational certification

Languages

EnglishBusiness Fluent

Tools & Technologies

ERPCRMSAPSalesforceMS OfficeExcel

Benefits

Flexible Working

  • Flex time

Competitive Pay

  • Annual salary reviews

More Vacation Days

  • 30 days paid vacation

Other Benefits

  • Capital-forming benefits

Additional Allowances

  • Childcare allowance

Retirement Plans

  • Company pension plan

Informal Culture

  • International work environment

Learning & Development

  • Tailored training opportunities

Free or Subsidized Food

  • In-house cafeteria
  • Subsidized meals

Public Transport Subsidies

  • HVV ProfiTicket subsidy

Parking & Commuter Benefits

  • Free employee parking
  • Free e-charging stations

Company Bike

  • Bicycle leasing

Healthcare & Fitness

  • Subsidized EGYM Wellpass membership
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Boeing Distribution Services ISC GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Not a perfect match?
100+ Similar Jobs in Norderstedt
  • Boeing Distribution Services ISC GmbH

    Team Lead - Customer Support (Level 4)(m/w/x)

    Full-timeWith HomeofficeSenior
    Norderstedt
  • Elis Group Services GmbH

    Customer Service & Operation Coordinator(m/w/x)

    Full-timeWith HomeofficeExperienced
    from 55,000 / year
    Hamburg
  • Satair

    AOG Customer Resolution Specialist(m/w/x)

    Full-timeWith HomeofficeExperienced
    Hamburg
  • Jotun (Deutschland) Gmbh

    Customer Service Coordinator(m/w/x)

    Full-timeWith HomeofficeJunior
    Hamburg
  • Autoflug GmbH

    Customer Service Manager(m/w/x)

    Full-timeWith HomeofficeExperienced
    Rellingen
100+ View all similar jobs

Nejo is an AI – results may be incomplete or contain mistakes