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RA
Rapid Data GmbH
last mo.

Team Lead Customer Success Onboarding(m/w/x)

Berlin
Full-timeWith Home OfficeSenior

Description

As the Team Lead for Customer Success Onboarding, you will guide a dedicated team in creating exceptional onboarding experiences for new clients, ensuring a smooth transition into the company's SaaS ERP solutions while fostering long-term satisfaction and retention.

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Requirements

  • •Extensive experience in Customer Success, Onboarding, Consulting, or related roles
  • •Proven track record in leading customer success or onboarding teams
  • •Strong project management skills
  • •Experience in using SFDC as CRM, Jira as Project Management tool, and other customer success tools
  • •Excellent communication and interpersonal skills
  • •Data-driven mindset
  • •Fluency in English and German
  • •Occasional travel required

Work Experience

approx. 4 - 6 years

Tasks

  • •Develop and refine the customer onboarding framework
  • •Create comprehensive onboarding documentation for different customer segments
  • •Continuously assess and improve onboarding workflows
  • •Lead, mentor, and grow the Customer Success Onboarding team
  • •Foster a culture of continuous learning within the team
  • •Set team performance goals and assess progress through KPIs
  • •Tailor onboarding processes to individual customer needs
  • •Establish strong relationships with new customers
  • •Implement feedback loops to refine the onboarding process
  • •Collaborate with Sales, Product, and Support teams for seamless handoffs
  • •Provide feedback to Product and Development teams on customer needs
  • •Align onboarding strategies with company goals and customer success objectives
  • •Utilize data and analytics to track onboarding success
  • •Develop dashboards for real-time insights into onboarding performance
  • •Implement predictive models to forecast onboarding outcomes

Tools & Technologies

SFDCJira

Languages

English – Business Fluent

German – Business Fluent

Benefits

Modern Office

  • •Modern office space

Flexible Working

  • •Flexible remote work options

Learning & Development

  • •Culture of continuous learning

Career Advancement

  • •Opportunities for professional growth

Informal Culture

  • •Dog friendly office
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Rapid Data GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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