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TE
TELUS Health
8d ago

CSM Team Lead (Customer Success Corporate) Interim(m/w/x)

Berlin
Full-timeWith Home OfficeSenior

Description

In this interim role, you will lead the Corporate Customer Success team to optimize client experiences while driving revenue-focused strategy through cross-functional collaboration and process improvement.

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Requirements

  • •4–5 years client-facing revenue experience
  • •2–3 years leadership or team lead experience
  • •Track record of growing client portfolios
  • •Experience with cross-functional technical teams
  • •Tech savvy with strong CRM experience
  • •Experience with SaaS organizations
  • •Experience in revenue-oriented product contexts
  • •C1 level German language skills
  • •Valid right to work in Germany
  • •5-7 years of professional experience

Work Experience

5 - 7 years

Tasks

  • •Lead and coach Customer Success members
  • •Manage the corporate customer portfolio
  • •Drive revenue-centric strategic development
  • •Represent customer insights in product discussions
  • •Build cross-departmental relationships for internal alignment
  • •Mentor team members through professional development
  • •Streamline processes for operational efficiency
  • •Resolve complex client escalations

Tools & Technologies

CRMSaaS

Languages

German – Business Fluent

Benefits

Additional Allowances

  • •70 EUR monthly cashback
  • •500 EUR yearly development budget
  • •Self-development days allowance

Healthcare & Fitness

  • •Additional health insurance coverage
  • •UrbanSportsClub membership subsidy

Flexible Working

  • •30 days remote work

More Vacation Days

  • •Up to 33 days vacation
  • •Extra vacation days

Team Events

  • •Team and company events

Bonuses & Incentives

  • •Referral bonus

Mental Health Support

  • •Employee Assistance Programme
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of TELUS Health and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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