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TETELUS Health

CSM Team Lead (Customer Success Corporate) Interim(m/w/x)

Berlin
Full-timeWith Home OfficeSenior

Managing large client portfolios, representing customer insights in product strategy for a global health and well-being provider. Proven client portfolio growth and leadership experience required. 70 EUR monthly cashback, 33 days vacation, UrbanSportsClub subsidy.

Requirements

  • 4–5 years client-facing revenue experience
  • 2–3 years leadership or team lead experience
  • Track record of growing client portfolios
  • Experience with cross-functional technical teams
  • Tech savvy with strong CRM experience
  • Experience with SaaS organizations
  • Experience in revenue-oriented product contexts
  • C1 level German language skills
  • Valid right to work in Germany
  • 5-7 years of professional experience

Tasks

  • Lead and coach Customer Success members
  • Manage the corporate customer portfolio
  • Drive revenue-centric strategic development
  • Represent customer insights in product discussions
  • Build cross-departmental relationships for internal alignment
  • Mentor team members through professional development
  • Streamline processes for operational efficiency
  • Resolve complex client escalations

Work Experience

  • 5 - 7 years

Education

  • Bachelor's degreeOR
  • Master's degree

Languages

  • GermanBusiness Fluent

Tools & Technologies

  • CRM
  • SaaS

Benefits

Additional Allowances

  • 70 EUR monthly cashback
  • 500 EUR yearly development budget
  • Self-development days allowance

Healthcare & Fitness

  • Additional health insurance coverage
  • UrbanSportsClub membership subsidy

Flexible Working

  • 30 days remote work

More Vacation Days

  • Up to 33 days vacation
  • Extra vacation days

Team Events

  • Team and company events

Bonuses & Incentives

  • Referral bonus

Mental Health Support

  • Employee Assistance Programme
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of TELUS Health and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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