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CSM Team Lead (Customer Success Corporate) Interim(m/w/x)
Managing large client portfolios, representing customer insights in product strategy for a global health and well-being provider. Proven client portfolio growth and leadership experience required. 70 EUR monthly cashback, 33 days vacation, UrbanSportsClub subsidy.
Requirements
- 4–5 years client-facing revenue experience
- 2–3 years leadership or team lead experience
- Track record of growing client portfolios
- Experience with cross-functional technical teams
- Tech savvy with strong CRM experience
- Experience with SaaS organizations
- Experience in revenue-oriented product contexts
- C1 level German language skills
- Valid right to work in Germany
- 5-7 years of professional experience
Tasks
- Lead and coach Customer Success members
- Manage the corporate customer portfolio
- Drive revenue-centric strategic development
- Represent customer insights in product discussions
- Build cross-departmental relationships for internal alignment
- Mentor team members through professional development
- Streamline processes for operational efficiency
- Resolve complex client escalations
Work Experience
- 5 - 7 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
Tools & Technologies
- CRM
- SaaS
Benefits
Additional Allowances
- 70 EUR monthly cashback
- 500 EUR yearly development budget
- Self-development days allowance
Healthcare & Fitness
- Additional health insurance coverage
- UrbanSportsClub membership subsidy
Flexible Working
- 30 days remote work
More Vacation Days
- Up to 33 days vacation
- Extra vacation days
Team Events
- Team and company events
Bonuses & Incentives
- Referral bonus
Mental Health Support
- Employee Assistance Programme
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CSM Team Lead (Customer Success Corporate) Interim(m/w/x)
Managing large client portfolios, representing customer insights in product strategy for a global health and well-being provider. Proven client portfolio growth and leadership experience required. 70 EUR monthly cashback, 33 days vacation, UrbanSportsClub subsidy.
Requirements
- 4–5 years client-facing revenue experience
- 2–3 years leadership or team lead experience
- Track record of growing client portfolios
- Experience with cross-functional technical teams
- Tech savvy with strong CRM experience
- Experience with SaaS organizations
- Experience in revenue-oriented product contexts
- C1 level German language skills
- Valid right to work in Germany
- 5-7 years of professional experience
Tasks
- Lead and coach Customer Success members
- Manage the corporate customer portfolio
- Drive revenue-centric strategic development
- Represent customer insights in product discussions
- Build cross-departmental relationships for internal alignment
- Mentor team members through professional development
- Streamline processes for operational efficiency
- Resolve complex client escalations
Work Experience
- 5 - 7 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
Tools & Technologies
- CRM
- SaaS
Benefits
Additional Allowances
- 70 EUR monthly cashback
- 500 EUR yearly development budget
- Self-development days allowance
Healthcare & Fitness
- Additional health insurance coverage
- UrbanSportsClub membership subsidy
Flexible Working
- 30 days remote work
More Vacation Days
- Up to 33 days vacation
- Extra vacation days
Team Events
- Team and company events
Bonuses & Incentives
- Referral bonus
Mental Health Support
- Employee Assistance Programme
About the Company
TELUS Health
Industry
Healthcare
Description
TELUS Health is a global-leading health and well-being provider, improving health outcomes for consumers, patients, and healthcare professionals.
Not a perfect match?
- Urban Sports Club
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Team Lead, Enterprise Customer Engagement DACH(m/w/x)
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Full-timeWith HomeofficeSeniorHamburg, Berlin - Moss
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