Ashby
Strategic Implementation Specialist - EMEA(m/w/x)
Full-timeRemoteSenior
Berlin
from 100,000 / year
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ASAshby
Strategic Customer Success Manager, EMEA(m/w/x)
Berlin
Full-timeRemoteSenior
Nejo AI Summary
Driving product adoption for Ashby's largest enterprise clients in EMEA. Strong B2B SaaS customer success track record required. 10-year stock option exercise window, unlimited PTO.
Requirements
- Strong track record of customer success experience in B2B SaaS
- Supporting enterprise customers on complex, configurable products
- Driving enablement to improve product adoption and customer outcomes
- Owning a strategic book of enterprise customers (~20 customers, >$2m ARR)
- Improving strategic partnerships through multi-threaded relationships
- Proactive ownership of customer health
- Experience working with cross-functional partners (Sales, Product, Support, Operations)
- Aligning communication across stakeholder groups
- Becoming a product and industry expert
- Tailoring configuration to drive product adoption
- Crafting training for customer challenges and outcomes
- Experience with technically complex products
- Curiosity to explore product details and understand functionality
- Anticipating risk patterns and supporting evolving workflows
- Communication with precision and clarity
- Explaining complex information simply and confidently
- Listening to understand customer needs
- Advocating for customers internally to shape product evolution
- Thriving in complexity
- Learning a product with depth
- Translating product knowledge into practical solutions
- Helping shape a new segment
- Iterating on playbooks and learning what works
- Turning insights into repeatable processes
- Detail oriented
- Sending crisp, on-time follow-up emails
- Pride in internal operations and CRM updates
- Using data to improve work
- Using signals and insights to reflect on performance
- Spotting risks and adjusting approach based on data
- Previous experience as a recruiter, hiring manager, or interviewer (not required)
Tasks
- Partner with Ashby’s largest and most complex customers
- Drive product adoption and customer health
- Deliver long-term value to enterprise customers
- Develop strong product and domain expertise
- Apply Ashby within customer hiring workflows
- Achieve hiring excellence for customers
- Manage a strategic book of ~20 enterprise customers
- Exceed $2m in total ARR
- Improve quality of strategic partnerships
- Build multi-threaded relationships with customers
- Proactively own customer health
- Work closely with cross-functional teams
- Align communication across stakeholder groups
- Tailor product configuration to customer needs
- Drive product adoption through tailored training
- Address specific customer challenges
- Achieve intended business outcomes for customers
- Explore technical product details
- Anticipate and mitigate risk patterns
- Support customers through evolving workflows
- Communicate complex information clearly
- Listen to and understand customer needs
- Advocate for customer needs internally
- Thrive in complex, highly configurable products
- Translate product knowledge into practical solutions
- Shape and iterate on strategic customer processes
- Send timely and accurate follow-up emails
- Maintain timely and accurate CRM updates
- Reflect on what’s working and spot risks
- Adjust approach based on insights
- Connect Ashby workflows to real-world hiring problems
- Manage a broad, high-volume book of business
- Prefer adaptive, ongoing customer partnerships
- Collaborate with Contract Managers for renewals and upsells
- Focus on product-oriented customer success
Work Experience
- 5 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Benefits
Competitive Pay
- 10-year exercise window for stock options
More Vacation Days
- Unlimited PTO
Generous Parental Leave
- 12 weeks paid family leave
Modern Equipment
- Generous equipment budget
Additional Allowances
- Generous software budget
- Generous office furniture budget
- $100/month education budget
Other Benefits
- Conference coverage with approval
Healthcare & Fitness
- Private medical insurance
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Ashby and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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ASAshby
Strategic Customer Success Manager, EMEA(m/w/x)
Berlin
Full-timeRemoteSenior
Nejo AI Summary
Driving product adoption for Ashby's largest enterprise clients in EMEA. Strong B2B SaaS customer success track record required. 10-year stock option exercise window, unlimited PTO.
Requirements
- Strong track record of customer success experience in B2B SaaS
- Supporting enterprise customers on complex, configurable products
- Driving enablement to improve product adoption and customer outcomes
- Owning a strategic book of enterprise customers (~20 customers, >$2m ARR)
- Improving strategic partnerships through multi-threaded relationships
- Proactive ownership of customer health
- Experience working with cross-functional partners (Sales, Product, Support, Operations)
- Aligning communication across stakeholder groups
- Becoming a product and industry expert
- Tailoring configuration to drive product adoption
- Crafting training for customer challenges and outcomes
- Experience with technically complex products
- Curiosity to explore product details and understand functionality
- Anticipating risk patterns and supporting evolving workflows
- Communication with precision and clarity
- Explaining complex information simply and confidently
- Listening to understand customer needs
- Advocating for customers internally to shape product evolution
- Thriving in complexity
- Learning a product with depth
- Translating product knowledge into practical solutions
- Helping shape a new segment
- Iterating on playbooks and learning what works
- Turning insights into repeatable processes
- Detail oriented
- Sending crisp, on-time follow-up emails
- Pride in internal operations and CRM updates
- Using data to improve work
- Using signals and insights to reflect on performance
- Spotting risks and adjusting approach based on data
- Previous experience as a recruiter, hiring manager, or interviewer (not required)
Tasks
- Partner with Ashby’s largest and most complex customers
- Drive product adoption and customer health
- Deliver long-term value to enterprise customers
- Develop strong product and domain expertise
- Apply Ashby within customer hiring workflows
- Achieve hiring excellence for customers
- Manage a strategic book of ~20 enterprise customers
- Exceed $2m in total ARR
- Improve quality of strategic partnerships
- Build multi-threaded relationships with customers
- Proactively own customer health
- Work closely with cross-functional teams
- Align communication across stakeholder groups
- Tailor product configuration to customer needs
- Drive product adoption through tailored training
- Address specific customer challenges
- Achieve intended business outcomes for customers
- Explore technical product details
- Anticipate and mitigate risk patterns
- Support customers through evolving workflows
- Communicate complex information clearly
- Listen to and understand customer needs
- Advocate for customer needs internally
- Thrive in complex, highly configurable products
- Translate product knowledge into practical solutions
- Shape and iterate on strategic customer processes
- Send timely and accurate follow-up emails
- Maintain timely and accurate CRM updates
- Reflect on what’s working and spot risks
- Adjust approach based on insights
- Connect Ashby workflows to real-world hiring problems
- Manage a broad, high-volume book of business
- Prefer adaptive, ongoing customer partnerships
- Collaborate with Contract Managers for renewals and upsells
- Focus on product-oriented customer success
Work Experience
- 5 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Benefits
Competitive Pay
- 10-year exercise window for stock options
More Vacation Days
- Unlimited PTO
Generous Parental Leave
- 12 weeks paid family leave
Modern Equipment
- Generous equipment budget
Additional Allowances
- Generous software budget
- Generous office furniture budget
- $100/month education budget
Other Benefits
- Conference coverage with approval
Healthcare & Fitness
- Private medical insurance
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Ashby and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Ashby
Industry
IT
Description
The company is in the talent acquisition software business, running the end-to-end hiring process through its own platform.
Not a perfect match?
- Ashby
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