Ashby
Mid-Market Customer Success Manager - EMEA(m/w/x)
Full-timeWith HomeofficeExperienced
Berlin
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ASAshby
Renewal Manager, Startup - EMEA(m/w/x)
Berlin
Full-timeRemoteExperienced
Nejo AI Summary
Managing annual B2B SaaS customer renewals for recruiting software. Expertise in contract management and customer success required. 10-year stock option exercise window, unlimited PTO.
Requirements
- Expertise in core contract management competencies
- Strong background in sales, customer success, and renewal management
- Proven ability to drive contract renewals and enhance customer relationships
- Experience running high volume renewals process in B2B SaaS
- Enjoyment of finding creative solutions for complex situations
- Solutions-oriented approach to problems
- Detail-oriented with fact-checking and record-keeping skills
- Adaptable with continuous learning ability
- Excellent cross-functional collaboration skills
- Excellent communication skills over phone and email
- Ability to navigate high pressure situations with ease and professionalism
- Autonomy over schedule and time management skills
- Empathy in customer interactions
- Value for transparency in processes and company
Tasks
- Support revenue function and customer satisfaction
- Secure early customer loyalty
- Guide non-recruiting personas through renewal process
- Provide hands-on assistance to customers
- Manage annual customer renewals
- Handle month-to-month customer subscriptions
- Answer contract questions
- Collaborate with internal teams
- Maintain attention to detail on high volume accounts
- Secure continuing customers swiftly
- Solve for smaller businesses creatively
- Identify opportunities to support business growth
- Identify high growth accounts
- Navigate pricing and negotiation discussions
- Communicate value of Ashby and its services
- Lead renewal process with customers
- Ensure timely and successful contract renewals
- Align terms with business goals and customer needs
- Build and maintain trust with customers
- Proactively address customer concerns
- Ensure subscription needs are met
- Manage day-to-day administrative tasks
- Perform customer outreach
- Generate order forms
- Maintain CRM
- Understand contract terminology
- Communicate contract terms to customers
- Work with Sales and Customer Success
- Maximize customer growth
- Drive expansion and renewal
- Empower with product knowledge
- Communicate technical differentiators
- Run high volume renewals process
- Find creative solutions for complex situations
- Be solutions-oriented
- Be detail-oriented
- Be adaptable
- Excel at cross-functional collaboration
- Communicate effectively over phone and email
- Navigate high pressure situations
- Manage schedule autonomously
- Display empathy in challenging situations
- Value transparency
Work Experience
- approx. 1 - 4 years
Education
- High school diploma
Languages
- English – Business Fluent
Benefits
Competitive Pay
- 10-year exercise window for stock options
More Vacation Days
- Unlimited PTO
Generous Parental Leave
- Twelve weeks of fully paid family leave
Modern Equipment
- Generous equipment budget
Additional Allowances
- Generous software budget
- Generous office furniture budget
- $100/month education budget
- Conference coverage with manager approval
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Ashby and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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ASAshby
Renewal Manager, Startup - EMEA(m/w/x)
Berlin
Full-timeRemoteExperienced
Nejo AI Summary
Managing annual B2B SaaS customer renewals for recruiting software. Expertise in contract management and customer success required. 10-year stock option exercise window, unlimited PTO.
Requirements
- Expertise in core contract management competencies
- Strong background in sales, customer success, and renewal management
- Proven ability to drive contract renewals and enhance customer relationships
- Experience running high volume renewals process in B2B SaaS
- Enjoyment of finding creative solutions for complex situations
- Solutions-oriented approach to problems
- Detail-oriented with fact-checking and record-keeping skills
- Adaptable with continuous learning ability
- Excellent cross-functional collaboration skills
- Excellent communication skills over phone and email
- Ability to navigate high pressure situations with ease and professionalism
- Autonomy over schedule and time management skills
- Empathy in customer interactions
- Value for transparency in processes and company
Tasks
- Support revenue function and customer satisfaction
- Secure early customer loyalty
- Guide non-recruiting personas through renewal process
- Provide hands-on assistance to customers
- Manage annual customer renewals
- Handle month-to-month customer subscriptions
- Answer contract questions
- Collaborate with internal teams
- Maintain attention to detail on high volume accounts
- Secure continuing customers swiftly
- Solve for smaller businesses creatively
- Identify opportunities to support business growth
- Identify high growth accounts
- Navigate pricing and negotiation discussions
- Communicate value of Ashby and its services
- Lead renewal process with customers
- Ensure timely and successful contract renewals
- Align terms with business goals and customer needs
- Build and maintain trust with customers
- Proactively address customer concerns
- Ensure subscription needs are met
- Manage day-to-day administrative tasks
- Perform customer outreach
- Generate order forms
- Maintain CRM
- Understand contract terminology
- Communicate contract terms to customers
- Work with Sales and Customer Success
- Maximize customer growth
- Drive expansion and renewal
- Empower with product knowledge
- Communicate technical differentiators
- Run high volume renewals process
- Find creative solutions for complex situations
- Be solutions-oriented
- Be detail-oriented
- Be adaptable
- Excel at cross-functional collaboration
- Communicate effectively over phone and email
- Navigate high pressure situations
- Manage schedule autonomously
- Display empathy in challenging situations
- Value transparency
Work Experience
- approx. 1 - 4 years
Education
- High school diploma
Languages
- English – Business Fluent
Benefits
Competitive Pay
- 10-year exercise window for stock options
More Vacation Days
- Unlimited PTO
Generous Parental Leave
- Twelve weeks of fully paid family leave
Modern Equipment
- Generous equipment budget
Additional Allowances
- Generous software budget
- Generous office furniture budget
- $100/month education budget
- Conference coverage with manager approval
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Ashby and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Ashby
Industry
IT
Description
The company is in the talent acquisition software business, running the end-to-end hiring process through its own platform.
Not a perfect match?
- Ashby
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