SAP
Solution Customer Success Manager (S-CSM) for Finance Solutions(m/w/x)
Full-timeWith HomeofficeExperienced
Walldorf
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SASAP
Solution Customer Success Manager - Supply Chain Management(m/w/x)
Walldorf
Full-timeWith Home OfficeExperienced
Nejo AI Summary
Defining go-to-market strategies and managing renewal cycles for enterprise software solutions. 3+ years in Sales, Pre-Sales, or Solution Management required; 1+ years Supply Chain experience a plus. Work within a market-leading enterprise software environment.
Requirements
- Bachelor's degree
- 3+ years experience in Sales, Pre-Sales, Services or Solution/Product Management
- 1+ years Supply Chain Management experience (plus)
- First Customer Engagement experience (incl. territory plan development, target setting, escalation management, people management)
- Good Line of Business experience (Supply Chain, Asset Management, Logistics, Manufacturing)
- Fluent German and English language skills
- Berufserfahren career status
- Berufserfahren career status
Tasks
- Define go-to-market and engagement strategies.
- Allocate time and focus per customer.
- Manage target account objectives.
- Prioritize customer retention risk.
- Manage customer renewal cycles.
- Mitigate customer churn.
- Ensure visibility of renewal data.
- Collaborate on renewal data with managers.
- Manage upsell outlook for renewals.
- Identify replacement-based upsell opportunities.
- Set realistic upsell and cross-sell targets.
- Act as a trusted advisor for accounts.
- Develop deep relationships with stakeholders.
- Identify critical customer accounts.
- Ensure account oversight and accountability.
- Escalate issues to senior management as needed.
- Establish programs to improve customer satisfaction.
- Collaborate with Product Marketing on engagement sessions.
- Ensure frequent audience engagement sessions.
- Communicate session details to customers.
- Establish realistic customer reference targets.
- Support CSMs in identifying target references.
- Promote customer reference stories.
- Develop optimal cross-solution coverage strategies.
Work Experience
- 3 years
Education
- Bachelor's degree
Languages
- German – Business Fluent
- English – Business Fluent
Benefits
Learning & Development
- Constant learning
- Skill growth
Informal Culture
- Supportive team environment
- Culture of inclusion
Healthcare & Fitness
- Focus on health and well-being
Flexible Working
- Flexible working models
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of SAP and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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SASAP
Solution Customer Success Manager - Supply Chain Management(m/w/x)
Walldorf
Full-timeWith Home OfficeExperienced
Nejo AI Summary
Defining go-to-market strategies and managing renewal cycles for enterprise software solutions. 3+ years in Sales, Pre-Sales, or Solution Management required; 1+ years Supply Chain experience a plus. Work within a market-leading enterprise software environment.
Requirements
- Bachelor's degree
- 3+ years experience in Sales, Pre-Sales, Services or Solution/Product Management
- 1+ years Supply Chain Management experience (plus)
- First Customer Engagement experience (incl. territory plan development, target setting, escalation management, people management)
- Good Line of Business experience (Supply Chain, Asset Management, Logistics, Manufacturing)
- Fluent German and English language skills
- Berufserfahren career status
- Berufserfahren career status
Tasks
- Define go-to-market and engagement strategies.
- Allocate time and focus per customer.
- Manage target account objectives.
- Prioritize customer retention risk.
- Manage customer renewal cycles.
- Mitigate customer churn.
- Ensure visibility of renewal data.
- Collaborate on renewal data with managers.
- Manage upsell outlook for renewals.
- Identify replacement-based upsell opportunities.
- Set realistic upsell and cross-sell targets.
- Act as a trusted advisor for accounts.
- Develop deep relationships with stakeholders.
- Identify critical customer accounts.
- Ensure account oversight and accountability.
- Escalate issues to senior management as needed.
- Establish programs to improve customer satisfaction.
- Collaborate with Product Marketing on engagement sessions.
- Ensure frequent audience engagement sessions.
- Communicate session details to customers.
- Establish realistic customer reference targets.
- Support CSMs in identifying target references.
- Promote customer reference stories.
- Develop optimal cross-solution coverage strategies.
Work Experience
- 3 years
Education
- Bachelor's degree
Languages
- German – Business Fluent
- English – Business Fluent
Benefits
Learning & Development
- Constant learning
- Skill growth
Informal Culture
- Supportive team environment
- Culture of inclusion
Healthcare & Fitness
- Focus on health and well-being
Flexible Working
- Flexible working models
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of SAP and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
SAP
Industry
IT
Description
SAP innovations help over four hundred thousand customers worldwide work together more efficiently and use business insight more effectively.
Not a perfect match?
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