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SAP
19d ago

SAP BDC Solution Customer Success Manager (Senior) Advisor(m/w/x)

Walldorf, Hamburg, Berlin, Ratingen, Eschborn, Gerlingen, Garching bei München
Full-time, Part-timeWith Home OfficeExperienced

Description

As a trusted advisor, you will drive the adoption of Business Data Cloud solutions while building executive relationships to ensure customers realize maximum value and long-term growth.

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Requirements

  • Strong executive presence and relationship building
  • Knowledge of business models and strategies
  • Ability to handle difficult customer situations
  • Experience driving renewals, expansions, and up-sells
  • Ability to apply risk-mitigation strategies
  • Expertise with SAP BDC solutions
  • Understanding of SAP solutions portfolio
  • Understanding of cloud software solutions
  • Strong program and project management skills
  • Expert commercial and deal support skills
  • Fluency in German and English

Education

Bachelor's degree
OR
Master's degree

Work Experience

approx. 1 - 4 years

Tasks

  • Act as a trusted advisor for customer executives
  • Deliver Business Data Cloud expertise to business lines
  • Position BDC as the preferred cloud platform
  • Accelerate value delivery through rapid solution adoption
  • Build and maintain deep executive relationships
  • Identify opportunities for expanded SAP solution use
  • Mitigate churn and manage solution renewals
  • Manage crises and de-escalate customer situations
  • Identify sales leads for expansion and upsells
  • Support sales teams in growth efforts
  • Drive renewals for subscription and perpetual licenses

Tools & Technologies

SAP BDCSAPSaaSIaaSCloud software solutions

Languages

GermanBusiness Fluent

EnglishBusiness Fluent

Benefits

Learning & Development

  • Constant learning
  • Skill growth

Informal Culture

  • Inclusion culture

Healthcare & Fitness

  • Focus on health and well-being

Flexible Working

  • Flexible working models

Ergonomic Workplace

  • Accessibility accommodations
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