Unbekannt
ITIL 3/4 Experte(m/w/x)
Full-timeOn-siteManagement
Berlin, Hamburg
New Job?Nejo!
Your personal AI career agent
NTNTT DATA
Service Delivery Specialist(m/w/x)
Teltow
Full-timeOn-siteExperienced
Nejo AI Summary
Oversee end-to-end managed services delivery, manage small to medium complexity contracts, act as primary client contact. Seasoned proficiency in project management required. Client-facing role.
Requirements
- Passion for service delivery management
- Analytical mindset and strong initiative
- Understanding of managed services
- Seasoned proficiency in project management
- Good communication and negotiation skills
- Client centricity and relationship management
- Business and financial acumen
- Familiarity with ITIL frameworks
- Exceptional organizational skills
- Ability to work collaboratively
- Adaptability and customer-focused mindset
- Degree in IT, Business, or equivalent
- Relevant ITIL certification preferred
- Relevant project management certification preferred
- Experience in managed services environment
- Experience in service delivery
- Experience meeting SLAs and quality standards
- Experience in service delivery alignment
- Experience in monitoring contract performance
- Experience managing service delivery projects
- Experience assessing client satisfaction
- Experience in service quality improvement
Tasks
- Oversee end-to-end managed services delivery
- Manage small to medium complexity contracts
- Ensure services meet agreed SLAs
- Act as the primary client contact
- Tailor services to client business objectives
- Collaborate with technical teams on incidents
- Monitor and assess client satisfaction regularly
- Develop account strategies for client retention
- Identify upselling and cross-selling opportunities
- Manage new service implementations and upgrades
- Coordinate project timelines and deliverables
- Align service delivery with contract compliance
- Consult with legal on contract governance
- Monitor and report on contract performance
- Oversee account budgeting and forecasting
- Manage billing and invoicing processes
- Ensure stable and secure client environments
- Provide recommendations based on industry trends
- Mitigate service delivery and relationship risks
- Develop contingency plans for potential disruptions
- Maintain accurate documentation and incident reports
- Report performance to internal and external stakeholders
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
Tools & Technologies
- ITIL
- PMP
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of NTT DATA and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Not a perfect match?
- Enterprise IT Experts - Rüdiger Mohne
Service Desk Spezialist(m/w/x)
Full-timeOn-siteExperiencedBerlin, Bonn - NTT Germany
Koordinator Service- und Betriebsmanagement(m/w/x)
Full-timeOn-siteExperiencedBerlin - Bundesdruckerei GmbH
Service Manager(m/w/x)
Full-timeOn-siteExperiencedBerlin - NTT Germany
Koordinator Service- und Betriebsmanagement(m/w/x)
Full-timeOn-siteExperiencedBerlin
NTNTT DATA
Service Delivery Specialist(m/w/x)
Teltow
Full-timeOn-siteExperienced
Nejo AI Summary
Oversee end-to-end managed services delivery, manage small to medium complexity contracts, act as primary client contact. Seasoned proficiency in project management required. Client-facing role.
Requirements
- Passion for service delivery management
- Analytical mindset and strong initiative
- Understanding of managed services
- Seasoned proficiency in project management
- Good communication and negotiation skills
- Client centricity and relationship management
- Business and financial acumen
- Familiarity with ITIL frameworks
- Exceptional organizational skills
- Ability to work collaboratively
- Adaptability and customer-focused mindset
- Degree in IT, Business, or equivalent
- Relevant ITIL certification preferred
- Relevant project management certification preferred
- Experience in managed services environment
- Experience in service delivery
- Experience meeting SLAs and quality standards
- Experience in service delivery alignment
- Experience in monitoring contract performance
- Experience managing service delivery projects
- Experience assessing client satisfaction
- Experience in service quality improvement
Tasks
- Oversee end-to-end managed services delivery
- Manage small to medium complexity contracts
- Ensure services meet agreed SLAs
- Act as the primary client contact
- Tailor services to client business objectives
- Collaborate with technical teams on incidents
- Monitor and assess client satisfaction regularly
- Develop account strategies for client retention
- Identify upselling and cross-selling opportunities
- Manage new service implementations and upgrades
- Coordinate project timelines and deliverables
- Align service delivery with contract compliance
- Consult with legal on contract governance
- Monitor and report on contract performance
- Oversee account budgeting and forecasting
- Manage billing and invoicing processes
- Ensure stable and secure client environments
- Provide recommendations based on industry trends
- Mitigate service delivery and relationship risks
- Develop contingency plans for potential disruptions
- Maintain accurate documentation and incident reports
- Report performance to internal and external stakeholders
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
Tools & Technologies
- ITIL
- PMP
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of NTT DATA and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
NTT DATA
Industry
IT
Description
Das Unternehmen ist bekannt für technische Exzellenz und Innovationen, die einen Unterschied für Kunden und die Gesellschaft machen.
Not a perfect match?
- Unbekannt
ITIL 3/4 Experte(m/w/x)
Full-timeOn-siteManagementBerlin, Hamburg - Enterprise IT Experts - Rüdiger Mohne
Service Desk Spezialist(m/w/x)
Full-timeOn-siteExperiencedBerlin, Bonn - NTT Germany
Koordinator Service- und Betriebsmanagement(m/w/x)
Full-timeOn-siteExperiencedBerlin - Bundesdruckerei GmbH
Service Manager(m/w/x)
Full-timeOn-siteExperiencedBerlin - NTT Germany
Koordinator Service- und Betriebsmanagement(m/w/x)
Full-timeOn-siteExperiencedBerlin