Intersnack IT KG
IT Service Delivery Manager - Multi - Vendor / SIAM(m/w/x)
Full-timeWith HomeofficeSenior
Düsseldorf
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EXExperian
Service Delivery Manager(m/w/x)
Düsseldorf
Full-timeWith Home OfficeSenior
Nejo AI Summary
Leading delivery teams for risk, fraud, and identity solutions across the DACH market. 5+ years of end-to-end service delivery responsibility required. Unlimited online training access, career pathway.
Requirements
- End-to-end service delivery responsibility in market/region
- 5+ years leading delivery teams
- Strong commercial understanding
- Client collaboration and trusted counterpart experience
- Collaboration with senior stakeholders
- Structured, analytical mindset
- Agile and hybrid delivery environments experience (advantageous)
- Fluent German and English
Tasks
- Lead delivery teams across the DACH market
- Ensure high-quality execution for clients
- Take ownership of delivery performance and customer satisfaction
- Manage commercial outcomes and client engagement
- Represent Experian during delivery and in-life service
- Prioritize and make decisions for DACH market delivery
- Lead escalations and senior client communications
- Ensure resolution and transparency in client issues
- Account for end-to-end delivery performance
- Manage delivery readiness, governance, and risk
- Achieve KPIs for in-market projects
- Oversee go-live, hypercare, and post-production support
- Monitor and protect delivery margins
- Maintain cost awareness
- Plan and manage regional capacity and resources
- Guide market-level improvements
- Contribute to global delivery standards
- Directly manage the delivery team
- Ensure team performance and outcomes
- Handle people leadership, performance management, and training
- Foster a culture of accountability and continuous improvement
Work Experience
- 5 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
- English – Business Fluent
Benefits
Career Advancement
- Career pathway for professional growth
Learning & Development
- Learning and development programs
- Unlimited access to online educational training courses
- Learning materials and books
Other Benefits
- Excellent work conditions
Informal Culture
- Friendly environment
- Recognized team spirit
Team Events
- Fun and quality recreation time
Additional Allowances
- Food vouchers
- Monthly flex allowance
Healthcare & Fitness
- Health insurance
Flexible Working
- Internet coverage
- Flexible working hours
- Home Office
Competitive Pay
- Sharesave plan
Mental Health Support
- Employee assistance program
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Experian and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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EXExperian
Service Delivery Manager(m/w/x)
Düsseldorf
Full-timeWith Home OfficeSenior
Nejo AI Summary
Leading delivery teams for risk, fraud, and identity solutions across the DACH market. 5+ years of end-to-end service delivery responsibility required. Unlimited online training access, career pathway.
Requirements
- End-to-end service delivery responsibility in market/region
- 5+ years leading delivery teams
- Strong commercial understanding
- Client collaboration and trusted counterpart experience
- Collaboration with senior stakeholders
- Structured, analytical mindset
- Agile and hybrid delivery environments experience (advantageous)
- Fluent German and English
Tasks
- Lead delivery teams across the DACH market
- Ensure high-quality execution for clients
- Take ownership of delivery performance and customer satisfaction
- Manage commercial outcomes and client engagement
- Represent Experian during delivery and in-life service
- Prioritize and make decisions for DACH market delivery
- Lead escalations and senior client communications
- Ensure resolution and transparency in client issues
- Account for end-to-end delivery performance
- Manage delivery readiness, governance, and risk
- Achieve KPIs for in-market projects
- Oversee go-live, hypercare, and post-production support
- Monitor and protect delivery margins
- Maintain cost awareness
- Plan and manage regional capacity and resources
- Guide market-level improvements
- Contribute to global delivery standards
- Directly manage the delivery team
- Ensure team performance and outcomes
- Handle people leadership, performance management, and training
- Foster a culture of accountability and continuous improvement
Work Experience
- 5 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
- English – Business Fluent
Benefits
Career Advancement
- Career pathway for professional growth
Learning & Development
- Learning and development programs
- Unlimited access to online educational training courses
- Learning materials and books
Other Benefits
- Excellent work conditions
Informal Culture
- Friendly environment
- Recognized team spirit
Team Events
- Fun and quality recreation time
Additional Allowances
- Food vouchers
- Monthly flex allowance
Healthcare & Fitness
- Health insurance
Flexible Working
- Internet coverage
- Flexible working hours
- Home Office
Competitive Pay
- Sharesave plan
Mental Health Support
- Employee assistance program
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Experian and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Experian
Industry
IT
Description
The company is a global data and technology provider specializing in risk, fraud, and identity management.
Not a perfect match?
- Intersnack IT KG
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Full-timeWith HomeofficeExperiencedFrankfurt am Main, Berlin, Düsseldorf, München - Accenture
IT Delivery Lead Insurance(m/w/x)
Full-time/Part-timeWith HomeofficeSeniorKronberg im Taunus, Berlin, Düsseldorf, Dresden, Essen, Hamburg, Jena, Siegburg, Stuttgart, München - NTT DATA
Senior Manager Service Management(m/w/x)
Full-timeWith HomeofficeManagementDüsseldorf