Intersnack IT KG
IT Service Delivery Manager – Network and Security(m/w/x)
Full-timeWith HomeofficeExperienced
Düsseldorf
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INIntersnack IT KG
IT Service Delivery Manager - Multi - Vendor / SIAM(m/w/x)
Düsseldorf
Full-timeWith Home OfficeSenior
Nejo AI Summary
Managing multi-vendor IT services and driving performance in a global SIAM setup. Extensive IT service management and vendor governance experience required. Continuous learning support, collaborative workplace.
Requirements
- Extensive IT background in service management, infrastructure, and end-to-end service delivery
- Experience in multi-vendor setup, ideally SIAM operating model
- Vendor governance experience (management, contract oversight, SLA/KPI tracking, performance reviews, escalation, renewals/negotiations)
- Strong ITIL-based service management/ITSM practices
- Experience supporting global IT operations
- Structured service reporting and continual service improvement
- ITIL Foundation (v3/v4) or higher certification
- PRINCE2/PMP certification
- Strong analytical mindset
- Driving service improvement initiatives
- Problem management and root cause analysis
- Excellent communication skills
- Excellent stakeholder management skills
- Service-oriented approach
- Ability to influence internal teams, vendors, and leadership
- Experience with ITSM tooling (e.g., ServiceNow)
- Experience with BI/reporting tools (e.g., Qlik)
- Familiarity with ERP systems
- Familiarity with MES systems
- Ability to work in complex, collaborative matrix environment
- Experience with virtual teams in multi-cultural, diverse settings
- Strong problem-solving skills
- Mature judgement in challenging situations
- Strong command of spoken and written English
- Knowledge of German
- Valid work and residence permit for non-EU applicants
Tasks
- Ensure reliable, business-aligned IT services
- Drive service performance in a multi-vendor environment
- Hold providers accountable to SLAs and KPIs
- Improve stability across infrastructure and business services
- Own end-to-end service performance in SIAM setup
- Manage service review cadence and performance reviews
- Handle escalation processes and follow through on actions
- Track and analyze SLAs and KPIs
- Report service performance to stakeholders and IT leadership
- Drive continual service improvement with vendors
- Conduct problem management and root cause analysis
- Translate business needs into service expectations
- Align with stakeholders on priorities and service quality
- Integrate business services into IT operations
- Support contract and commercial governance
- Ensure commitments are measurable and enforceable
- Manage risk and ensure compliance with third-party delivery
- Maintain a vendor/service risk register
- Contribute to service resilience
- Support continuity and recovery considerations
Work Experience
- approx. 4 - 6 years
Education
- Vocational certificationOR
- Bachelor's degreeOR
- Master's degree
Languages
- English – Native
- German – Basic
Tools & Technologies
- ServiceNow
- Qlik
- ERP
- MES
Benefits
Learning & Development
- Continuous learning support
- Professional development support
Startup Environment
- Collaborative workplace
Mentorship & Coaching
- Personal development support
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Intersnack IT KG and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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INIntersnack IT KG
IT Service Delivery Manager - Multi - Vendor / SIAM(m/w/x)
Düsseldorf
Full-timeWith Home OfficeSenior
Nejo AI Summary
Managing multi-vendor IT services and driving performance in a global SIAM setup. Extensive IT service management and vendor governance experience required. Continuous learning support, collaborative workplace.
Requirements
- Extensive IT background in service management, infrastructure, and end-to-end service delivery
- Experience in multi-vendor setup, ideally SIAM operating model
- Vendor governance experience (management, contract oversight, SLA/KPI tracking, performance reviews, escalation, renewals/negotiations)
- Strong ITIL-based service management/ITSM practices
- Experience supporting global IT operations
- Structured service reporting and continual service improvement
- ITIL Foundation (v3/v4) or higher certification
- PRINCE2/PMP certification
- Strong analytical mindset
- Driving service improvement initiatives
- Problem management and root cause analysis
- Excellent communication skills
- Excellent stakeholder management skills
- Service-oriented approach
- Ability to influence internal teams, vendors, and leadership
- Experience with ITSM tooling (e.g., ServiceNow)
- Experience with BI/reporting tools (e.g., Qlik)
- Familiarity with ERP systems
- Familiarity with MES systems
- Ability to work in complex, collaborative matrix environment
- Experience with virtual teams in multi-cultural, diverse settings
- Strong problem-solving skills
- Mature judgement in challenging situations
- Strong command of spoken and written English
- Knowledge of German
- Valid work and residence permit for non-EU applicants
Tasks
- Ensure reliable, business-aligned IT services
- Drive service performance in a multi-vendor environment
- Hold providers accountable to SLAs and KPIs
- Improve stability across infrastructure and business services
- Own end-to-end service performance in SIAM setup
- Manage service review cadence and performance reviews
- Handle escalation processes and follow through on actions
- Track and analyze SLAs and KPIs
- Report service performance to stakeholders and IT leadership
- Drive continual service improvement with vendors
- Conduct problem management and root cause analysis
- Translate business needs into service expectations
- Align with stakeholders on priorities and service quality
- Integrate business services into IT operations
- Support contract and commercial governance
- Ensure commitments are measurable and enforceable
- Manage risk and ensure compliance with third-party delivery
- Maintain a vendor/service risk register
- Contribute to service resilience
- Support continuity and recovery considerations
Work Experience
- approx. 4 - 6 years
Education
- Vocational certificationOR
- Bachelor's degreeOR
- Master's degree
Languages
- English – Native
- German – Basic
Tools & Technologies
- ServiceNow
- Qlik
- ERP
- MES
Benefits
Learning & Development
- Continuous learning support
- Professional development support
Startup Environment
- Collaborative workplace
Mentorship & Coaching
- Personal development support
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Intersnack IT KG and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Intersnack IT KG
Industry
IT
Description
Intersnack IT KG provides group-wide IT services for Intersnack Group, supporting its business strategy with a modern IT infrastructure.
Not a perfect match?
- Intersnack IT KG
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