NTT DATA
Senior Manager Service Management(m/w/x)
Vollzeitmit HomeofficeManagement
Düsseldorf
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NTNTT DATA
Senior Manager Service Management(m/w/x)
Düsseldorf
Full-timeWith Home OfficeManagement
Nejo AI Summary
Planning and overseeing IT service offerings and delivery for diverse clients. Extended client relationship management and communication skills required. Regular client interaction and project travel.
Requirements
- Extended client relationship management and communication skills
- Ability to align service management initiatives with business objectives
- Extended proficiency in service management tools and software
- Extended focus on service quality, performance, and continuous improvement
- Extended management abilities
- Commitment to delivering exceptional IT services
- Ability to collaborate with cross-functional teams
- Bachelor's degree or equivalent in IT, computer science, or related field
- Highly beneficial relevant professional certifications (ITIL Expert, PMP, or other)
- Extended experience in IT service management roles within IT services industry
- Extended demonstrable work experience in large-scale (preferably multinational) technology services environment
- Extended demonstrable vendor management experience
- Extended management and leadership experience
- Extended experience in developing and implementing improvement plans and services
- Extended experience in client needs assessment, quality standards, and client satisfaction evaluation
Tasks
- Develop and refine service management strategy
- Align service strategy with business goals
- Plan and prioritize IT service offerings
- Oversee end-to-end service delivery
- Ensure services meet quality standards
- Monitor KPIs and SLAs for performance
- Establish and maintain stakeholder relationships
- Serve as primary contact for service matters
- Ensure client satisfaction
- Address client concerns and feedback
- Create new IT services based on customer needs
- Modify existing IT services based on best practices
- Manage service transitions for seamless deployment
- Implement and improve ITIL service processes
- Manage incident and problem management
- Oversee change and service request management
- Lead service specialists and foster team culture
- Drive team towards operational excellence
- Allocate and manage resources effectively
- Explore opportunities for revenue growth
- Expand and enhance service offerings
- Identify and mitigate service delivery risks
- Address risks impacting client satisfaction
- Develop and implement risk management strategies
- Develop and implement contingency plans
- Generate reports and performance analytics
- Communicate service performance and trends
- Identify and communicate areas for improvement
Work Experience
- approx. 4 - 6 years
Education
- Vocational certificationOR
- Bachelor's degree
Languages
- English – Business Fluent
Tools & Technologies
- ITIL Expert
- PMP
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of NTT DATA and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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NTNTT DATA
Senior Manager Service Management(m/w/x)
Düsseldorf
Full-timeWith Home OfficeManagement
Nejo AI Summary
Planning and overseeing IT service offerings and delivery for diverse clients. Extended client relationship management and communication skills required. Regular client interaction and project travel.
Requirements
- Extended client relationship management and communication skills
- Ability to align service management initiatives with business objectives
- Extended proficiency in service management tools and software
- Extended focus on service quality, performance, and continuous improvement
- Extended management abilities
- Commitment to delivering exceptional IT services
- Ability to collaborate with cross-functional teams
- Bachelor's degree or equivalent in IT, computer science, or related field
- Highly beneficial relevant professional certifications (ITIL Expert, PMP, or other)
- Extended experience in IT service management roles within IT services industry
- Extended demonstrable work experience in large-scale (preferably multinational) technology services environment
- Extended demonstrable vendor management experience
- Extended management and leadership experience
- Extended experience in developing and implementing improvement plans and services
- Extended experience in client needs assessment, quality standards, and client satisfaction evaluation
Tasks
- Develop and refine service management strategy
- Align service strategy with business goals
- Plan and prioritize IT service offerings
- Oversee end-to-end service delivery
- Ensure services meet quality standards
- Monitor KPIs and SLAs for performance
- Establish and maintain stakeholder relationships
- Serve as primary contact for service matters
- Ensure client satisfaction
- Address client concerns and feedback
- Create new IT services based on customer needs
- Modify existing IT services based on best practices
- Manage service transitions for seamless deployment
- Implement and improve ITIL service processes
- Manage incident and problem management
- Oversee change and service request management
- Lead service specialists and foster team culture
- Drive team towards operational excellence
- Allocate and manage resources effectively
- Explore opportunities for revenue growth
- Expand and enhance service offerings
- Identify and mitigate service delivery risks
- Address risks impacting client satisfaction
- Develop and implement risk management strategies
- Develop and implement contingency plans
- Generate reports and performance analytics
- Communicate service performance and trends
- Identify and communicate areas for improvement
Work Experience
- approx. 4 - 6 years
Education
- Vocational certificationOR
- Bachelor's degree
Languages
- English – Business Fluent
Tools & Technologies
- ITIL Expert
- PMP
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of NTT DATA and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
NTT DATA
Industry
IT
Description
Das Unternehmen ist bekannt für technische Exzellenz und Innovationen, die einen Unterschied für Kunden und die Gesellschaft machen.
Noch nicht perfekt?
- NTT DATA
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