TOTAL Feuerschutz GmbH
Projektkoordinator(m/w/x)
Full-timeOn-siteNot specified
Ladenburg
New Job?Nejo!
The AI Job Search Engine
HE
Heidelberg Instruments Mikrotechnik GmbHService Coordinator(m/w/x)
Heidelberg
Full-timeOn-site
AI/ML
Description
In this role, you will manage service requests, perform diagnostics, and ensure timely ticket processing. You will also create documentation, support training, and help improve service processes while collaborating with various teams and stakeholders.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •Focus on high customer satisfaction and fast response times
- •Adherence to deadlines and reliability in tasks and reports
- •Efficient escalation and knowledge management
- •Increased efficiency through structured workflows
- •Knowledge and skills in MS Office, Teams, SharePoint, Confluence, Salesforce
- •Knowledge of Oxaion ERP system or SAP S/4HANA
- •Familiarity with remote diagnostic tools and service software
Tasks
- •Accept, classify, and prioritize incoming service requests
- •Perform remote diagnostics in software and system environments
- •Document all service cases in the CRM/ticket system
- •Coordinate necessary escalations according to the escalation process
- •Track open tickets and ensure timely processing
- •Monitor contractually agreed services and derive corrective measures for deviations
- •Create and maintain knowledge base entries
- •Support root cause analyses and lessons learned
- •Standardize and continuously improve service processes
- •Create and maintain technical documents, reports, and presentations
- •Develop and ensure quality of standardized templates for service communication
- •Act as an interface between office manager, service engineers, customers, suppliers, and internal departments
- •Organize and conduct service meetings and internal training sessions
- •Maintain and control service and customer data in ERP/CRM systems
- •Create KPI evaluations and reports for management reviews
- •Track customer feedback and complaints
- •Participate in process documentation and quality assurance for ISO 9001 compliance
- •Prepare relevant documents for internal and external audits
- •Provide technical training and support for new employees in case management
- •Collaborate on the integration of new technologies
Tools & Technologies
MS OfficeTeamsSharePointConfluenceSalesforceOxaion ERP systemSAP S/4HANARemote diagnostic toolsService software
Languages
German – Business Fluent
English – Business Fluent
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Heidelberg Instruments Mikrotechnik GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Not a perfect match?
- Bertrandt
Sachbearbeiter Customer Service(m/w/x)
Full-timeOn-siteNot specifiedfrom 45,000 - 55,000 / yearHeidelberg - inexogy smart metering GmbH & Co. KG
Sachbearbeiter Beschwerdemanagement(m/w/x)
Full-timeTemporary contractOn-siteNot specifiedMannheim - Becton Dickinson GmbH Germany
Customer Service Representative(m/w/x)
Full-time/Part-timeTemporary contractOn-siteExperiencedfrom 59,475 / yearHeidelberg - ROOT GmbH
Customer Service Mitarbeiter(m/w/x)
Full-timeOn-siteJuniorfrom 38,000 - 45,000 / yearMannheim
HE
Heidelberg Instruments Mikrotechnik GmbHService Coordinator(m/w/x)
Heidelberg
Full-timeOn-site
AI/ML
New Job?Nejo!
The AI Job Search Engine
Description
In this role, you will manage service requests, perform diagnostics, and ensure timely ticket processing. You will also create documentation, support training, and help improve service processes while collaborating with various teams and stakeholders.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •Focus on high customer satisfaction and fast response times
- •Adherence to deadlines and reliability in tasks and reports
- •Efficient escalation and knowledge management
- •Increased efficiency through structured workflows
- •Knowledge and skills in MS Office, Teams, SharePoint, Confluence, Salesforce
- •Knowledge of Oxaion ERP system or SAP S/4HANA
- •Familiarity with remote diagnostic tools and service software
Tasks
- •Accept, classify, and prioritize incoming service requests
- •Perform remote diagnostics in software and system environments
- •Document all service cases in the CRM/ticket system
- •Coordinate necessary escalations according to the escalation process
- •Track open tickets and ensure timely processing
- •Monitor contractually agreed services and derive corrective measures for deviations
- •Create and maintain knowledge base entries
- •Support root cause analyses and lessons learned
- •Standardize and continuously improve service processes
- •Create and maintain technical documents, reports, and presentations
- •Develop and ensure quality of standardized templates for service communication
- •Act as an interface between office manager, service engineers, customers, suppliers, and internal departments
- •Organize and conduct service meetings and internal training sessions
- •Maintain and control service and customer data in ERP/CRM systems
- •Create KPI evaluations and reports for management reviews
- •Track customer feedback and complaints
- •Participate in process documentation and quality assurance for ISO 9001 compliance
- •Prepare relevant documents for internal and external audits
- •Provide technical training and support for new employees in case management
- •Collaborate on the integration of new technologies
Tools & Technologies
MS OfficeTeamsSharePointConfluenceSalesforceOxaion ERP systemSAP S/4HANARemote diagnostic toolsService software
Languages
German – Business Fluent
English – Business Fluent
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Heidelberg Instruments Mikrotechnik GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Heidelberg Instruments Mikrotechnik GmbH
Industry
Manufacturing
Description
Das Unternehmen ist weltweit führend in Design, Entwicklung und Herstellung von Direktschreib-Lithografiesystemen für Mikro-, Nano- und 3D-Strukturierung.
Not a perfect match?
- TOTAL Feuerschutz GmbH
Projektkoordinator(m/w/x)
Full-timeOn-siteNot specifiedLadenburg - Bertrandt
Sachbearbeiter Customer Service(m/w/x)
Full-timeOn-siteNot specifiedfrom 45,000 - 55,000 / yearHeidelberg - inexogy smart metering GmbH & Co. KG
Sachbearbeiter Beschwerdemanagement(m/w/x)
Full-timeTemporary contractOn-siteNot specifiedMannheim - Becton Dickinson GmbH Germany
Customer Service Representative(m/w/x)
Full-time/Part-timeTemporary contractOn-siteExperiencedfrom 59,475 / yearHeidelberg - ROOT GmbH
Customer Service Mitarbeiter(m/w/x)
Full-timeOn-siteJuniorfrom 38,000 - 45,000 / yearMannheim